Experience

iOCO Network Solutions - Proudly EOH

• South Africa
• IT Services and IT Consulting
• 1 - 100 Employee

• Remote Support Engineer

  • Aug 2022 - Present

  I’m a qualified A+,N+,MCSA,MCSE,MCP and System Support and have experience in the following Networking Troubleshooting Operating system installation and configuration Installation of local and network printers Installing and upgrading software Hardware support services I’m a qualified A+,N+,MCSA,MCSE,MCP and System Support and have experience in the following Networking Troubleshooting Operating system installation and configuration Installation of local and network printers Installing and upgrading software Hardware support services



iOCO

• South Africa
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Service Desk Analyst

  • Aug 2018 - Aug 2022

  Attending to incoming voice, Microsoft teams and email calls by listening attentively to the customer, determining customer needs and logging calls on CA and Ithub accurately. Efficient and effective logging and allocation of incoming calls within the agreed time frame and assisting Engineers / involved parties in ensuring all calls are attended to and closed. Updating of user information on the CA system to ensure an up to date database. Relating parent and child calls. Ensure that all calls are logged within CA as per the required operational processes. To adhere to correct procedures as per the Service Desk Operational Manual and escalate as and when required. Follow-up with customer's and ensure that the customer surveys are being completed in conjunction with the customer. Basic troubleshooting of calls and updating the call with the relevant information in order to assist the SDE's with resolution thereof. Ad hoc projects and tasks as requested by superiors. Do 1st Line troubleshooting and assisting users with various queries Log and Escalate calls to the relevant department if unresolved Remote assistance/take over with applications such as TeamViewer and Remote desktop Central. Handling SAP queries regarding:, printer setup, email setup, VPN setup, mapping the drives, create users, terminate user, amend users reprint orders, unlock accounts, grant office 365 to users, Password resets, to our Clients etc. and escalate to the relevant Department if unable to resolve at 1st line. Other troubleshooting tasks including:assisting user to login to sage 300 ,assisting users to reset the Kerridge password on LDAP, Printers and internet, VPNs, Office 365 General PC/Laptop and peripherals (Windows 2000, XP, Vista, 7 Show less



Securicom

• South Africa
• Business Consulting and Services
• 1 - 100 Employee

• Support Engineer

  • Apr 2017 - Oct 2021

  -Junior support engineer -Dealing with whitelist,blacklist the mails -Updating Recipient validation -Retrieving emails,PST records,SMS and FMD -Mobile device manegement -Monitoring and troubleshooting servers. -Incident management -Troubleshoot Queue monitor -Installing servers -Incident and requests logging -Doing maintainance on servers -Junior support engineer -Dealing with whitelist,blacklist the mails -Updating Recipient validation -Retrieving emails,PST records,SMS and FMD -Mobile device manegement -Monitoring and troubleshooting servers. -Incident management -Troubleshoot Queue monitor -Installing servers -Incident and requests logging -Doing maintainance on servers



TCM Corp. (Acquired by Southland Industries)

• United States
• Construction
• 1 - 100 Employee

• Technician

  • Aug 2016 - Feb 2017

  Building machines. upgrade from windows XP to 7 Migration Troubleshooting hardware components and other services Installing setting up workstations,Printers and wifi for clients Building machines. upgrade from windows XP to 7 Migration Troubleshooting hardware components and other services Installing setting up workstations,Printers and wifi for clients