Experience

Homethrive

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Virtual Companion

  • Nov 2023 - Present

  United States



New American Funding

• United States
• Financial Services
• 700 & Above Employee

• Home Retention Outreach Specialist III

  • Sep 2022 - Nov 2023

  Remote



Homebridge Financial Services - Remote

• Mortgage Loan Coordinator

  • Oct 2021 - Apr 2022

  (LAID OFF) Maintain a caseload of 25-45 files - Most are Spanish speaking borrowers and bilingual loan officers Perform an initial appraisal of potential borrowing calculating income and debt Assess Credit Scores and documents to assess whether applicants are eligible for loan products Research each applicant to assess their credit standing, income data, and any other information that may affect their ability to qualify for a loan Follow up with Account Executives to ensure that… Show more (LAID OFF) Maintain a caseload of 25-45 files - Most are Spanish speaking borrowers and bilingual loan officers Perform an initial appraisal of potential borrowing calculating income and debt Assess Credit Scores and documents to assess whether applicants are eligible for loan products Research each applicant to assess their credit standing, income data, and any other information that may affect their ability to qualify for a loan Follow up with Account Executives to ensure that any important points are clarified before the loan is finalized Ensure all applicable criteria are met and conditions cleared within SLA Advise AE and the broker via Encompass and email a final loan approval or denial Request additional documentation per Underwriting agency guidelines Ensure documentation provided is fully completed and forwarded to both the borrower and broker Order DU or LP dependent upon agency Order and review BPO/AVM/appraisal as applicable Calculate income, expenses and escrow advances in accordance with departmental and investor/insurer/client guidelines Review and implement according to investor, client, insurer guidelines for loan purchase and refinance Any other assignments assigned by upper management Show less



Homepoint

• United States
• Financial Services
• 700 & Above Employee

• Senior Loan Coordinator

  • Oct 2020 - Jun 2021

  Remote Laid off



LoanCare

• United States
• Financial Services
• 700 & Above Employee

• Claims Specialist III

  • Sep 2019 - Oct 2020



LoanCare

• United States
• Financial Services
• 700 & Above Employee

• Underwriter/Mediator

  • Sep 2016 - Apr 2019

  Virginia Beach Underwriter Loss Mitigation - Review of financials to ensure that borrowers needing assistance are reviewed within allotted government timeframes for possible forbearance or modification. Mediator Loss Mitigation - Telephonic and In Person Mediation hearings for borrowers that wish to retain their home. Traveled to mediation hearings for LoanCare with full settlement authority. Ensured that applications were reviewed within the mandated times lines and decisions rendered timely.

• Transfer Coordinator/Project Manager

  • Apr 2015 - Sep 2016

  Virginia Beach, VA Develop and foster positive relationship with new clients during the implementation process Manage and coordinate communication with departments, new clients, existing clients and new servicers via project plans and meetings as needed throughout transfer process Establish and maintain transfer procedures for the implementation and deconversion process to include timelines, task lists, department roles and responsibilities Coordinate transfer team efforts to ensure timely delivery of… Show more Develop and foster positive relationship with new clients during the implementation process Manage and coordinate communication with departments, new clients, existing clients and new servicers via project plans and meetings as needed throughout transfer process Establish and maintain transfer procedures for the implementation and deconversion process to include timelines, task lists, department roles and responsibilities Coordinate transfer team efforts to ensure timely delivery of required tasks Ensure that responsible departments, Default, Loss Mitigation, Flood and Escrow and various other departments are made and kept aware of transfer progress through meetings, task updates and other necessary communications Report to management on status and issues that arise from client and/or in-house team meetings Ensure that transfer meetings are held regularly between clients and transfer team Maintain and update Policies and Procedures as necessary Research process gaps (intra/inter departmental) and close gaps timely Project Management to include deliverables are met timely within tight given time frames. All other duties as assigned



DANTI group

• Financial Services
• 1 - 100 Employee

• Spanish Interpeter/Liaison

  • Mar 2016 - May 2017

  Norfolk, Virginia Area 16 years of proven experience in bilingual translation, proof-reading and editing An attentive and good listener Strong interpersonal skills Excellent grasping power and effective at multi-tasking Strong command over verbal and written English and Spanish language Prepare well researched and accurate documents



United Property Associates

• Real Estate
• 1 - 100 Employee

• Association Manager

  • Jan 2014 - Apr 2015

  Norfolk, Virginia Area Manage portfolio of 5 properties with 505 units throughout the Virginia Beach area to ensure property is well maintained, has a nice appearance, and preserves its resale or leasing value Prepare monthly financial and management report Monitor and approve expenditures Conduct weekly property and common area inspections Support the Association Board Attend Board Meetings and special meetings called by the Board Request bids from vendors and submit approval packages Supervise… Show more Manage portfolio of 5 properties with 505 units throughout the Virginia Beach area to ensure property is well maintained, has a nice appearance, and preserves its resale or leasing value Prepare monthly financial and management report Monitor and approve expenditures Conduct weekly property and common area inspections Support the Association Board Attend Board Meetings and special meetings called by the Board Request bids from vendors and submit approval packages Supervise contractors and maintenance Oversee violations and delinquencies Analyze and enforce community governing documents Show less



Community Loans of America

• United States
• Financial Services
• 200 - 300 Employee

• Branch Manager

  • Feb 2013 - Jan 2014

  Norfolk, Virginia Area Manage daily activities, payments, and title loan transactions including negotiating repayment plans Interview and train new associates and handle stretch assignments as needed Marketing to solicit new business Conflict resolution of customer issues Provide account auditing feedback Responsible for skip tracing and locating customers and/or vehicles for payment arrangements within company guidelines or repossession of vehicles Open and close business



Bank of America

• United States
• Banking
• 700 & Above Employee

• Process Support Specialist/ QA Auditor

  • Feb 2012 - Jan 2013

  Norfolk, Virginia Area Quality Assurance - Loan Servicing Compliance Followed-up on loans in default and imminent default in review for retention assistance Focused on loan modifications, document validation, net present value modeling, completing mortgage modifications, negotiating repayment plans and special forbearance Utilized effective listening skills and excellent customer service with internal and external contacts Reviewed and analyzed files for compliance with established guidelines and determined… Show more Quality Assurance - Loan Servicing Compliance Followed-up on loans in default and imminent default in review for retention assistance Focused on loan modifications, document validation, net present value modeling, completing mortgage modifications, negotiating repayment plans and special forbearance Utilized effective listening skills and excellent customer service with internal and external contacts Reviewed and analyzed files for compliance with established guidelines and determined appropriate courses of action Provided account auditing feedback to associates after file review and pass or fail Managed multiple tasks/projects within deadlines Show less



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Loan Servicing Specialist Team Leader

  • 2008 - 2011

  Norfolk, Virginia Area Assisted the Department Manager with telephone interviews for possible new hires Trained and coached collectors through phone monitoring, and mentored as assigned Provided daily comparison reports to collectors of percent of payment arrangement kept, time on calls, numbers of calls made, and time in the system Responsible for skip tracing and locating customers and/or vehicles for payment arrangements Filed timely insurance claims to include GAP claims for company… Show more Assisted the Department Manager with telephone interviews for possible new hires Trained and coached collectors through phone monitoring, and mentored as assigned Provided daily comparison reports to collectors of percent of payment arrangement kept, time on calls, numbers of calls made, and time in the system Responsible for skip tracing and locating customers and/or vehicles for payment arrangements Filed timely insurance claims to include GAP claims for company reimbursement Cancelled Service Warranties for total-loss vehicles Maintained daily contact with repossession agents regarding location information and recovery Assigned accounts to field agents for home visits to delinquent customers or repossessions Responsible for Special queue that included accounts impounded, being sold on EBay, insurance issues and payoff of accounts Utilized excellent customer service to discuss difficult situations with customers Show less



Access National Mortgage

• Banking
• 1 - 100 Employee

• Loan Originator

  • 2001 - 2010

  Norfolk, Virginia Area P/T Loan Originator assisting prospective homeowners in obtaining funding for home loans, mortgage refinancing and 2nd mortgages Provided credit repair and restoration services for future purchases Submitted completed loan packages for loan processing



Diamond Springs Medical Associates

• Registered Medical Assistant

  • 2006 - 2007

  Norfolk, Virginia Area Obtained patient medical history, filing of patient records, triage patients, and lab work Contacted patients in regards to normal lab results Provided patient education, including diabetic counseling Ensure OSHA and other regulations are maintained including a providing a sterile environment Prepared skin for minor surgery, and assisted with minor surgeries Prepared and administered injections Certified in CPR and to use Automated External Defibrillator



Employment Services, Inc. (DBA) Tidewater Tech

• Corporate Credit and Collections Manager

  • 2000 - 2001

  Norfolk, Virginia Area Responsible for the hiring and training of new employees in all aspects of customer service, collections, and skip tracing Obtained warrants and garnishments and followed FDCPA rules and regulations Reviewed accounts and attended civil and bankruptcy court proceedings for the company Make credit limit decisions for Pro Temps contracted companies using Dunn and Bradstreet Provided President and Vice President of ESI monthly profit and loss reports Supervised appropriate curing… Show more Responsible for the hiring and training of new employees in all aspects of customer service, collections, and skip tracing Obtained warrants and garnishments and followed FDCPA rules and regulations Reviewed accounts and attended civil and bankruptcy court proceedings for the company Make credit limit decisions for Pro Temps contracted companies using Dunn and Bradstreet Provided President and Vice President of ESI monthly profit and loss reports Supervised appropriate curing actions that ensured compliance with federal law and guidelines in order to minimize losses and legal concerns Show less