Experience

GRIP ON TOOLS

• United States
• Retail
• 1 - 100 Employee

• Front Office Coordinator

  • Dec 2020 - Present



Scott Group Studio

• United States
• Textile Manufacturing
• 1 - 100 Employee

• Order Entry Specialist

  • Apr 2019 - Jun 2020

  • Process extremely detailed oriented bookings and purchase orders for customer’s while maintaining strict required lead-times.• Manage and prioritize incoming orders based on scheduled and need by date, including phone inquiries and email correspondence from sales reps and customers for orders to be entered for production. • Responsible for properly identifying market segments of project in the order entry process to assist with accurate company reporting.• Gathered applicable / previous carpet samples and poms to ensure quality match for carpet order.• General filing and maintenance of paperwork, purchase orders, carpet samples, floor plans, sketches, renderings.



Leland Furniture

• United States
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Customer Experience Representative

  • 2015 - Apr 2019

  • Assist with processing detailed standard and custom furniture quotes for furniture dealers and representatives for potential jobs, projects and bids under urgent lead-times.• Manage incoming phone inquiries, email correspondence and customer complaints from dealers and reps and respond with answers and updates expeditiously. • Responsible for review and filing of all company warranties and freight claims which includes detailed product knowledge, investigation of warranty and freight claim, review of high dollar warranty complaints with upper management team, identifying possible engineering concerns with products and processing of quotes and orders for replacement.• Fabric inquiries and ordering of memo samples for product testing.• Organize, label and package product samples and material requests of Leland International product ship samples to customers, dealers and reps for product inquiries.



Applied Textiles

• United States
• Textile Manufacturing
• 1 - 100 Employee

• Customer Service

  • Aug 1996 - Oct 2015

  Maintain daily contact with key customers. Responsible for servicing, building and maintaining trusted and solid business relationships to strengthen company’s partnerships.Review incoming purchase orders for order execution for the company’s top 10+ textile mills and distributor while following appropriate standard operating procedures.Answer customer inquiries via phone and email in a timely manner as well as communicate order changes and expedites, issues and concerns to appropriate department in a timely manner.Maintain, record and organize pertinent customer documents and files.Training of new employees while adhering to company’s standard operating procedures.



Gottlieb's Financial Services / Physician's Billing

• Medical Billing

  • Jul 1992 - Feb 1996

  Responsible for a multitude of clerical duties including: filing, organizing emergency room charts, mail sorting – mail room, pull files for billing agents.Data entry of medical charts for billing, insurance billing, Medicare / Medicaid, patient direct, workman comp billing, posting payments, accounts payables and receivables and end of month balance of each account.Responsible for investigating denied claims, follow up with insurance companies on claim status, reason for denial, verifications of hospital coding and correction while complying with company policies. Re-submitting claims for payment, inquiries and corrections of claims.