Experience

Cooper Heating, Cooling, Plumbing, and Electrical

• Construction
• 1 - 100 Employee

• Contact Center Manager

  • Feb 2020 - Present

  To manage and guide the call center for the overall success and profit of the company. Maintain a strong customer focus reflective of company values while driving employee engagement, and customer satisfaction through high quality service. To implement company policies and procedures, ensure safe and efficient delivery of services, and continued improvement through continuous training.• Attract, develop, and retain competent and committed team members. • Evaluate work and personal schedules to maximize efficiency in achieving profit margins and customer satisfaction objectives. • Responsible for all call taking including conversion rate and overall customer experience. • Review customer satisfaction/issues daily and resolve any issues same day when possible. • Assist dispatch in ensuring the appropriate technician for the type of service, ensure accurate dispatch, arrival and completion times. • Perform special projects and responsibilities as requested by management. • Participate in all company sponsored training classes. • Maintain a courteous demeanor with customers and associates at all times. • Maintain a professional image at all times by wearing company approved apparel. • Abide by all standards of performance and ethics. • Follow all safety policies and procedures. • Perform other duties as assigned.• Required weekly/monthly reporting.Calls converted by campaign



Denver Public Schools

• United States
• Primary and Secondary Education
• 700 & Above Employee

• Human Resources Coordinator

  • Aug 2011 - Present

  Currently I process all unemployment claims district wide. Coordinate with our managers to obtain documentation, statements and payroll information to ensure we meet all deadlines. In addition, I manage the onboarding of foreign teachers in need of an employer sponsored visa. I understand the requirements and laws of the H and J visa. I am an alternate responsible officer of the SEVIS J program for Denver Public Schools. My day to day responsibilities also includes retrieving/reviewing fingerprint results for new hires, volunteers, coaches and arrest notifications for current past employees. I determination if an adjudication is necessary or additional information is needed in order to adjudicate accurately. I manage our electronic I9 system. I am also the liaison between the district and union representatives to mange post termination and grievance documentation as well as hearing schedules. My role also consists of some accounting duties I am responsible for reconciling our department corporate card, process invoices and code to the appropriate general ledger accounts.

• LEad Labor & Employee Relations Human Resources Representative

  • Aug 2013 - Feb 2020

  My responsibilities include qualifying applicants from countries outside of the US for a employer sponsored visa. Processing all district unemployment claims. I9 compliance. Reviewing background checks for volunteers. District investigations for guest teachers and some classified groups. Processing leave of absence request for FMLA and bargaining agreements with minimal backup support to and ADA leave specialist.



Quantix, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Human Resources and Payroll Associate

  • Jun 2019 - Feb 2020

  EXECUTIVE SUMMARYHuman Resources/Accounting professional with 15+ years of comprehensive accounting and human resource experience, including, conflict resolution, change management, labor relations, and benefit administration. Proven experience collaborating with senior management to conduct strategic plans to support and further incorporate goals. In my 20+ years of accounting, office management, human resources and customer service experience, I have provided support for groups of employees as small as 50 and to many thousands. I thrive with the challenge of learning and growing and am always open to the opportunity.Expertise in:• Unemployment Processes• FMLA leaves • Training & Development • Employee Relations• Visa for immigrant workers • Account Payable & Receivables • Mosaic & Kronos Timekeeping/Payroll• Oracle/Lawson Infor HRIS• Classified Personnel Investigations • Account Reconciliation (Invoicing & Billing) • Software Conversions• Background Check/Screenings PROFESSIONAL EXPERIENCEQuantix, Inc., Denver, Co. June 2019 – PresentHuman Resources and Payroll AssociateProcess Bi-weekly payroll for approximately 65 employees, which includes 1099 and W2 employees.Assist in the on-boarding of new consultants to include reference checks, E-Verify and entering employee data into Mosaic and QuickBooks.Denver Public Schools, Labor & Employee Relations, Denver, CO 2011- May 2019Lead Human Resource Representative. Provide full-service HR support to our Labor & Employee relations team as well as additional supporting HR partners. Provide guidance, assistance, and interpretation on all aspects of Title IX complaints and processes. Conduct/lead workplace investigations for guest teachers, training, workforce management, and act as a liaison to various departments for personnel related issues including District Visa Sponsorship, FMLA leaves, and adjudication of background check results, I9 compliance and union bargaining agreements.



Saunders Construction

• United States
• Construction
• 200 - 300 Employee

• Accounts Payable Technician

  • 2010 - 2011



Metro Mix

• Office Manager

  • Nov 2009 - Apr 2010