Experience

Pulse Final Mile

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Associate

  • Dec 2022 - Present

  United States



Best Buy

• Retail
• 700 & Above Employee

• Case Manager

  • Feb 2015 - Nov 2022

  Chino • Researches, resolves and performs root cause analysis for Delivery and Installation Customer escalations relating to issues such as damage, scheduling and other product issues/problems. • Develop root cause analysis on every escalation to be able to support process improvement teams and solve issues long term. • Partner with relevant business partners to resolve escalations within service level agreement time frames. • Responsible for end to end completion of escalation within their… Show more • Researches, resolves and performs root cause analysis for Delivery and Installation Customer escalations relating to issues such as damage, scheduling and other product issues/problems. • Develop root cause analysis on every escalation to be able to support process improvement teams and solve issues long term. • Partner with relevant business partners to resolve escalations within service level agreement time frames. • Responsible for end to end completion of escalation within their queue and daily management of escalation queues. • Responsible for coordinating client communication for product and service delays. • Single point of contact for customers and/or field partners with escalations within individual queues. • Communication through updated case notes in all required systems (Breeze, OMS, FMS) that are clear and concise, updated appropriately. • Collects insights and provides feedback to leadership team and business partners to faciliate continuous improvement in operational effectiveness and the customer experience. • Responsible for coordinating efforts and communication for customers and field partners to resolve escalations. ● Employing multiple Best Buy systems (Breeze, OMS, ETK, SOP, STAR/NOVA, FMS) to effectively and efficiently resolve escalations. Show less



Lineage Logistics

• United States
• Transportation, Logistics and Storage
• 700 & Above Employee

• Customer Service Representative

  • Jan 2015 - Jan 2015

  Riverside CA Provided timely and accurate information to incoming customer order status and product knowledge requests Processed customer orders and changes according to established department policies and procedures Analyzed stock reports to check for product availability and accuracy of inventory records.Processed orders and verified inbound receipts for accuracy Assured proper and timely invoicing of accounts and verified computer generated invoices Must address customer issues and ensure… Show more Provided timely and accurate information to incoming customer order status and product knowledge requests Processed customer orders and changes according to established department policies and procedures Analyzed stock reports to check for product availability and accuracy of inventory records.Processed orders and verified inbound receipts for accuracy Assured proper and timely invoicing of accounts and verified computer generated invoices Must address customer issues and ensure effective and long-term problem resolution. Processed orders, and handled special service requests and complaints in a prompt courteous and effective manner.Performed other related duties as assigned by Supervisor Show less



Select Staffing/Mattel

• Safety Coordinator/Promo Associate

  • Jun 2014 - Nov 2014

  SanBernardino, CA • Fast paced position, requiring consistent communications • Heavily relied on as support, needs exemplary organization skills • Multi-task many projects at one time while maintaining an organized department and a positive attitude • High demand on meeting deadlines for product distribution • Works independently and is able to prioritize tasks and maintain an internal and external customer focus. Demonstrates flexibility in prioritizing tasks to meet the needs of the business… Show more • Fast paced position, requiring consistent communications • Heavily relied on as support, needs exemplary organization skills • Multi-task many projects at one time while maintaining an organized department and a positive attitude • High demand on meeting deadlines for product distribution • Works independently and is able to prioritize tasks and maintain an internal and external customer focus. Demonstrates flexibility in prioritizing tasks to meet the needs of the business. Accurate and timely completions of assigned tasks. Show less



The Exchange

• IT Services and IT Consulting

• Senior Associate

  • Jun 2012 - 2013

  Fort Benning, GA ● Provided excellent customer service ● Promoted from stocker to Sr. Store Associate after one year ● Senior Cashier in a retail store servicing 10k military families ● Ensure the security of the store's assets valuing multi million dollars ● Provide customers with knowledgeable information about the hundreds of products being sold ● Assure that customers receive the highest level of quality customer service ● Entered new account information averaging three customers… Show more ● Provided excellent customer service ● Promoted from stocker to Sr. Store Associate after one year ● Senior Cashier in a retail store servicing 10k military families ● Ensure the security of the store's assets valuing multi million dollars ● Provide customers with knowledgeable information about the hundreds of products being sold ● Assure that customers receive the highest level of quality customer service ● Entered new account information averaging three customers daily ● Verified credit cards, personal checks for payment ● Sales one or more complete lines of specialty merchandise Laborer Stocker ● Accomplishes price changes for promotional merchandise ● Replenished stock on the sales floor as part of the early morning stocking crew ● Accomplishes price changes for promotional merchandise Show less



AppleOne Employment Services/State of California DOC

• Records Manager

  • Jun 2009 - Feb 2010

  Ontario,CA ● Scanned up to 500 California Department of Corrections inmate records into a high speed, high definition scanner to be placed into an online national database achieved with zero error ● Audited up to 500 inmate files for accuracy and Department of California Correction requirements achieved with zero error



FedEx Ground

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Quality Assurance Clerk

  • Jun 2008 - Feb 2009

  Dupont,WA ● Promoted from package handler to quality assurance clerk after one month ● Inspected up to 50 damaged packages per day and completed necessary reports. Verified correct addresses by performing local address searches through internet and skip tracing methods so drivers could properly and efficiently deliver packages ● Measured and weighed up to 500 packages per day while thoroughly examining them and ensuring that packing specifications were constantly met. Package Handler… Show more ● Promoted from package handler to quality assurance clerk after one month ● Inspected up to 50 damaged packages per day and completed necessary reports. Verified correct addresses by performing local address searches through internet and skip tracing methods so drivers could properly and efficiently deliver packages ● Measured and weighed up to 500 packages per day while thoroughly examining them and ensuring that packing specifications were constantly met. Package Handler ● Measured and weighed packages while thoroughly examining them to ensure packing specifications were constantly met. Show less



Financial Pacific Leasing

• United States
• Financial Services
• 100 - 200 Employee

• Collection Specialist

  • Oct 2007 - Mar 2008

  Federal Way, WA ● Provided excellent customer service ● Managed and maintained 200 assigned accounts ● managed multi-line automated telephone que system ● Set up and managed up to 75 informal payment arrangements to reconcile delinquent accounts ● Monitored 200 credit reports



Countrywide Home Loan Inc

• United States
• 1 - 100 Employee

• Senior Property Claims/ Processor Collection Specialist

  • Jun 2000 - Aug 2004

  Simi Valley, CA ● Provided excellent customer service ● Promoted from collection specialist to senior property claims processor after three years ● Reviewed property claims, made decision on damages to affirm if they were covered under home owner insurance ● Disbursed insurance payments and processed monthly delinquency notices and credit memos ● Managed customer insurance and damage portfolio Collection Specialist 2000-2003 ● Provided excellent customer… Show more ● Provided excellent customer service ● Promoted from collection specialist to senior property claims processor after three years ● Reviewed property claims, made decision on damages to affirm if they were covered under home owner insurance ● Disbursed insurance payments and processed monthly delinquency notices and credit memos ● Managed customer insurance and damage portfolio Collection Specialist 2000-2003 ● Provided excellent customer service ● High Volume call center ● Protected the financial interest of customer, Countrywide Home Loans and it’s investors ● Managed formal and informal payment arrangements ● Managed customer delinquency portfolio ● Set up and managed up to 75 informal payment arrangements to reconcile delinquent accounts ● Monitored 200 credit reports ● managed multi-line automated telephone que system Show less