Administrative Assistant

• Jun 2022 - Present

Legal Receptionist

• Feb 2018 - Jun 2022

Direct incoming calls, provide legal resources, register clients for legal clinics, order office supplies, Direct incoming calls, provide legal resources, register clients for legal clinics, order office supplies,

Department Supervisor

• Mar 2020 - Jun 2020

Supervise 20 employees, merchandise, refixture, customer service, unload truck, package and fulfill online orders Supervise 20 employees, merchandise, refixture, customer service, unload truck, package and fulfill online orders

Merchandise Coordinator

• Aug 2017 - Feb 2018

Merchandise, set new and seasonal directives, create a selling environment, install new fixtures and new merchandise. Work for major brands such as Clinique, Yeti, Columbia, NYDJ, Addidas, Carhartt, Nesspreso, Hurley, The North Face Merchandise, set new and seasonal directives, create a selling environment, install new fixtures and new merchandise. Work for major brands such as Clinique, Yeti, Columbia, NYDJ, Addidas, Carhartt, Nesspreso, Hurley, The North Face

Store Manager

• Mar 2014 - Aug 2017

Manage daily activities in running a successful profitable business. Assign sales goals to commissioned associates. Provide excellent customer service and support to each guest. Train and maintain an efficient selling team. Maintain above average KPI results. Manage daily activities in running a successful profitable business. Assign sales goals to commissioned associates. Provide excellent customer service and support to each guest. Train and maintain an efficient selling team. Maintain above average KPI results.

Store Manager

• Jan 2013 - Mar 2014

Manage a profitable business. Add on to a growing business. Recruit and hire talented individuals. Manage KPI result. Manage a profitable business. Add on to a growing business. Recruit and hire talented individuals. Manage KPI result.

Assistant Store Manager

• Jul 2012 - Nov 2012

Assistant Store Manager in charge of customer service. Assistant Store Manager in charge of customer service.

Supervisor

• Nov 2008 - Mar 2012

Supervisor Fine Jewelry and Women’s Accessories Promoted to supervisor of two departments containing 6 million units of product and 13 direct reports. Collaborate daily with the Store Manager to create strategic plans to enhance customer satisfaction and improve overall operations of the Departments. Provided employees with the knowledge and tools necessary to drive sales in a commission based environment, while concurrently building upon their sales skills. Responsibilities include: • Achieve and maintain staffing levels appropriate to the Company’s sales and profit objectives. • Improve customer satisfaction ratings through training of associates with coaching using best practices for enhancing short and long term customer relationships. • Serve as Manager on Duty to support all departments within the store in the absence of the Store Manager. • Helped commissioned associates maximize their earnings through effective client management, goal setting and coaching in the moment. Supervisor- Women’s Department Lead a team of 15 direct reports to oversee a department containing 2.5 million units of merchandise. Worked closely with Manager to create strategic planning to increase overall sales within the department. Improve customer satisfaction with product availability. Accomplishments include: • Improved sales by creating an inviting shopping environment where higher traffic items were highly visible, properly displayed, convenient and assessable. • Managing plans and implementing jcpenney's merchandising programs with space planning • Reports, SET guides, merchandise planners, presentation standards and event execution. • paired with the replenishment supervisor to ensure that merchandise on the floor is restocked and recovered in a routine and efficient manner. • Coordinated with pricing supervisor and team to ensure pricing accuracy standards were maintained during replenishment and recovery process. Show less