Experience

Georgia Department of Driver Services

• Government Administration
• 200 - 300 Employee

• Customer Service Rep

  • Aug 2012 - Present



Spherion

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Call Center Help Desk Technical

  • Jan 2012 - Feb 2012

  Assist students and instructors with locating, purchasing, creating and using online course materials. Assist students and instructors with locating, purchasing, creating and using online course materials.



Spherion

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Temporary Support Assistant

  • May 2011 - May 2011

  Assist members with Workers Compensation benefits and payments Assist members with Workers Compensation benefits and payments



Delta Dental of Illinois

• United States
• Insurance
• 1 - 100 Employee

• Customer Service Rep

  • Mar 2007 - Sep 2009

  Assisted customers by phone, email, letter Resolved customer issues and inquiries regarding eligibility, claim status, adjustments etc. Assisted subscribers, brokers, and employers regarding policy and claims information Promoted from temporary with Office Team (2006-2007) to permanent with Delta Dental Assisted customers by phone, email, letter Resolved customer issues and inquiries regarding eligibility, claim status, adjustments etc. Assisted subscribers, brokers, and employers regarding policy and claims information Promoted from temporary with Office Team (2006-2007) to permanent with Delta Dental



SBC (formerly Ameritech)

• Maintenance Administrator

  • Mar 1998 - May 2006

  Receipt to screen trouble-shooting Processing trouble reports for phone and alarm circuit equipment MLT testing and other computer applications determined the need for technician dispatch Interact with various support departments to resolve issues Educate, recommend and sell products and services Promoted from: Directory Assistance Operator :Provided phone numbers for approximately 1800 callers on a daily basis Receipt to screen trouble-shooting Processing trouble reports for phone and alarm circuit equipment MLT testing and other computer applications determined the need for technician dispatch Interact with various support departments to resolve issues Educate, recommend and sell products and services Promoted from: Directory Assistance Operator :Provided phone numbers for approximately 1800 callers on a daily basis



Orthopedic Specialists

• Scheduler

  • Jun 1997 - Mar 1998

  Scheduled patient appointments via phone and computer program, arranged transportation, filing, data entry Scheduled patient appointments via phone and computer program, arranged transportation, filing, data entry



Gottlieb Hospital

• Unit Secretatry

  • Oct 1996 - Jun 1997

  Multiline phone system Coordinated testing Patient appointments Arranged patient transportation Follow-up appointments Data entry Filing Multiline phone system Coordinated testing Patient appointments Arranged patient transportation Follow-up appointments Data entry Filing



Vencor Hospital

• Unit Secretary

  • Jan 1995 - Jan 1996

  Physician order transcription Filing Data entry Scheduling Ordered supplies Physician order transcription Filing Data entry Scheduling Ordered supplies



Suburban Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Surgery Scheduler

  • Jan 1995 - Jan 1995

  Coordinated scheduling of surgical procedures for multiple surgeons Data entry Input verbal dictation of surgical reports into computer Coordinated scheduling of surgical procedures for multiple surgeons Data entry Input verbal dictation of surgical reports into computer



Kettering/Sycamore Hospitals

• Unit Coordinator/Telemetry

  • Jan 1989 - Jan 1990

  Monitored telemetry readouts on cardiac unit Transcribed orders Assembled and maintained patient charts Monitored telemetry readouts on cardiac unit Transcribed orders Assembled and maintained patient charts



Northwestern Memorial Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Outpatient Surgery Clerk

  • Jan 1987 - Jan 1988

  Assembled and maintained preoperative charts Assisted patient/patient families where needed Assembled and maintained preoperative charts Assisted patient/patient families where needed



Chicago Osteopathic Medical Center

• Unit Secretary

  • Jan 1985 - Jan 1987

  Physician order transcription Filing/data entry Scheduling Ordered supplies. Rush Presbyterian St Physician order transcription Filing/data entry Scheduling Ordered supplies. Rush Presbyterian St



Presbyterian St. Luke's Medical Center

• Ambulatory Surgery Clerk

  • Jan 1980 - Jan 1985

  Assembled Charts for outpatient surgery patients Coordinated surgery schedules with doctor's offices Discharged patients. Promoted from Unit Secretary Assembled Charts for outpatient surgery patients Coordinated surgery schedules with doctor's offices Discharged patients. Promoted from Unit Secretary