Experience

Midland States Bank

• United States
• Banking
• 500 - 600 Employee

• Asset Specialist

  • Feb 2022 - Present

  • Audit Assets• Research Asset Types & Features• Follow Up on Asset Compliance• Audit Financial & Business Portfolio• Analyze Contract and Portfolio data• Submit approvals for deferral request• Prepare payment Deferrals• Present Asset Data to the Sr. Vice President of Credit & Risk Management• Project Management

• Portfolio Analyst

  • Dec 2020 - Feb 2022



Edward Jones

• United States
• Financial Services
• 700 & Above Employee

• Account Services Specialist

  • Jun 2018 - Oct 2019

  • Contracting Agent for Edward Jones Investments · Answer inbound calls regarding account services · Assist branches with opening, closing, and maintenance of accounts · Resolve Escalations · Brokerage Accounts • Contracting Agent for Edward Jones Investments · Answer inbound calls regarding account services · Assist branches with opening, closing, and maintenance of accounts · Resolve Escalations · Brokerage Accounts



Wells Fargo Advisors

• United States
• Financial Services
• 700 & Above Employee

• Sales Advisory Consultant

  • Jul 2017 - May 2018

  • Instruct and give guidance on brokerage products and proposal reports.• Assist Financial Advisors and their assistance with analyzing performance reports • Provide over the phone customer service and assistance with brokerage product inquires.• Participate and provide input within weekly team meetings

• Securities Operations Service Specialist 2

  • Feb 2014 - Jul 2017

  • Perform operational duties• Review accounts and incept them into our program• Communicate with FAs and Branch personnel in regards to requirements their clients need for the program• Submit trades, account terminations, and switches• Run activity reports



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Mar 2014 - Jul 2017

  The Home Depot is a great place to work. I enjoy going to work everyday with my extended family. I am a Sales Associate of the Garden Department, and everyday, I help people solve there issues or help them come to some sort of conclusion about their yard or landscaping Ideas. In the first 6months of being an associate at Home Depot, I received 2 Homer Awards and was the Sales Associate of the month. I take pride those awards because all three of them were given to be based on my hard work and extraordinary customer service. There is more to coming to work, stocking shelves, and filling a customers shopping cart. I go beyond that by allowing myself to understand the project that the customer is working on, so that I may better understand their needs. Once I have a better understanding, then I am able to move forward in suggesting items for the customer based on their needs, desires, and budget. I am a firm believer that helping people with allow you to go further in life. Show less



Walgreens

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • Jul 2010 - Sep 2014

  At Walgreens, I was the Shift Lead. It was my duty to act as a liaison between the Store Manager and store associates, complete daily tasks as assigned, complete store open and closing procedures, and more importantly assist customers. Walgreens was a great place to work, I loved my job because I was once again put in a position to help people. The small things, such as, helping an elderly lady read a label because she forgot her eyeglasses, brought joy to my day. Eventually, I became the Overnight Shift Lead at Walgreens, although there was less traffic in the store during the overnight, I still went to work with the same integrity. I knew that it was my responsibility to make sure the store was in great condition for the next day. My crew and I would work all night facing the store, stocking shelves, and cleaning up for the next days traffic. A clean store, gives great customer service because it allows customers to find what they need easily. Because there was less traffic in the store overnight, we were still able to do our duties, while still providing great customer service to the customers that did visit us overnight. Show less



Dollar General

• United States
• Retail
• 700 & Above Employee

• Lead Sales Associate

  • Oct 2013 - Jul 2014

  At Dollar General, I had the opportunity to do what I love, and that is helping people. As the Lead Sales Associate, it was my duty to act as the Manager on Duty, when there was no manager in store. My duties would range from training employees and assisting them with various procedures, helping customers find items that they needed in the store, making bank deposits, counting down registers, performing store open/close procedures, and even stocking shelves. When I started working at Dollar General, it was a brand new store to the neighborhood in North St. Louis city, within months of our existence, the local grocery store across the street had closed down, which left a lot of our customers coming to us for more of their groceries, so I it was imperative to understand customer needs. It was important to communicate with customers and management so that we would have the inventory needed to keep our current and new customers coming back. Show less



Convergys Intelligent Contact

• United Kingdom
• Outsourcing and Offshoring Consulting
• 500 - 600 Employee

• Retention Specialist

  • Apr 2010 - Jun 2012

  As a Retention Specialist at Convergys, it was my duty to help customers resolve their issues over the telephone. The location that I worked at was an inbound call center, and AT&T was our client. Our customers would call in because they were having an issue with their AT&T wireless service and were considering cancelling service. As a Retention Specialist, it was my duty to resolve the customer issue, overcome objections, and retain the customer as a client with AT&T. Once again, I was put in the situation where I am able to help people. A customer may have wanted to cancel their service because they didn't think a certain function on their phone worked properly, but in reality, maybe they misread the hand book, so I had no problems with trouble shooting, reading manuals, or helping them in any way that I was able to. With the proper tools and resources given to us by the company, we where able to help our customers. give them a resolution, and keep their business. Show less



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Wellness Champion/ Package Handler

  • May 2008 - Apr 2011

  At UPS, my basic assignment was to load packages into trailers, ensuring that they are scanned and in the proper trailers, so that clients would receive their packages in a timely matter. I worked at the Jefferson Ave. location near Downtown St. Louis. Throughout my time their, I was also on Safety Committee. We would host meeting monthly to go over safety concerns and to discuss ways to improve our safe work behaviors. Upon becoming a member of the Safety Committee, I was also nominated to accept the role as the Wellness Champion. As the wellness champion, it was my duty to host safety events every month to keep my co-workers updated on safety issues, not only concerning the job, but as well as in everyday life. Monthly, I would also participate in conference calls with other Wellness Champions with in the district to discuss concerns and give ideas on improving safe work behavior. Show less