Pre-Litigation Case Manager

• May 2016 - Present

Pre-Litigation Case Manager-Commercial and Personal Auto Injury Dept

• Nov 2015 - May 2016

Intake calls from potential new clients to help review possible new cases and sign up if approved Set up auto and medical claims for clients including Liability, Uninsured, Underinsured, Personal Injury Protection, Med Pay, Medicare, Medicaid, and health insurance claims for liens Help manage dockets between 100-140 cases and keep files organized in order to work efficiently Communicate with attorney and medical clerk to ensure cases are moving along according to schedule Obtain police reports from various agencies including sending out FOIA requests or Spoliation letters Contact clients to address any issues and conflicts regarding property damage or scheduling and confirm they are receiving medical treatment Send out status letters monthly to ensure clients are kept up to date on case Assist attorney with reductions, breakdowns and closing or withdrawing from files Medical Clerk Floater-Commercial Dept September 2015-October 2015 Assisted all teams in assigned department in all areas Organized each teams physical files and scanned all documents in computer files Prepared liability, PIP, or underinsured demands Confirmed appointments with medical providers to ensure clients were treating Show less

Trainer/Waitress

• Oct 1996 - Mar 2016

Assist with training new employees, follow through after initial training Utilize efforts to improve customer service and satisfaction Other positions- Headwaiter, bartender, banquet captain & server, host, to-go server, office assistant Assist with training new employees, follow through after initial training Utilize efforts to improve customer service and satisfaction Other positions- Headwaiter, bartender, banquet captain & server, host, to-go server, office assistant

Student Assistant

• Jun 2013 - Apr 2014

Created & updated manual and computer files in database for medical leave Provided updated FMLA information to be consistent with law changes Processed retirements and terminations Worked with various departments in correlation with employee’s leave Tracking on all new and updated cases Created & updated manual and computer files in database for medical leave Provided updated FMLA information to be consistent with law changes Processed retirements and terminations Worked with various departments in correlation with employee’s leave Tracking on all new and updated cases

Human Resource Intern

• Feb 2013 - May 2013

Created an employee satisfaction survey to measure and help improve internal conflict Received training in all areas of HR-recruiting, background checks, drug testing, filing I-9 forms, unemployment compensation, EEO laws, training programs, proper filing of personnel files Created an employee satisfaction survey to measure and help improve internal conflict Received training in all areas of HR-recruiting, background checks, drug testing, filing I-9 forms, unemployment compensation, EEO laws, training programs, proper filing of personnel files

Human Resource Intern/Seasonal Postal Clerk

• Sep 2012 - Jan 2013

Assisted with updating employee personnel handbook and researching city salaries Filed insurance forms and helped payroll department as needed Accepted outgoing postage for domestic and international delivery Provided exceptional customer service Assisted with updating employee personnel handbook and researching city salaries Filed insurance forms and helped payroll department as needed Accepted outgoing postage for domestic and international delivery Provided exceptional customer service

Student Assistant

• Feb 2012 - Sep 2012

Greeted visitors at front desk and provide assistance Answered incoming calls, made appointments for Advising staff Provided support for Advisors and Faculty Scanned, copied, filed, and assisted with any special projects Greeted visitors at front desk and provide assistance Answered incoming calls, made appointments for Advising staff Provided support for Advisors and Faculty Scanned, copied, filed, and assisted with any special projects