Experience

Milwaukee County Vel R Phillips Juvenile Justice Center

• United States
• Government Administration
• 1 - 100 Employee

• Deputy Court Clerk

  • Jan 2021 - Present

• Clerical Assistant II

  • Jan 2014 - Jan 2021

  TEAM TRAINER: Processing of Law Enforcement Referrals, Wisconsin Children & Families Youth Justice Referrals, Warrants, Court Orders/Dispositional Orders, Petitions, Referrals to District Attorney, District Attorney Decisions, Case Transfers, Consent Decrees, Deferred Prosecution Agreements. Also, Intake/Reception duties that include multi-line phones, incoming/outgoing mail, direct contact with families.ACCOLADES: 7-Time Excellence/Integrity Values In Action Award Nominee



Milwaukee County Sheriff's Office

• United States
• Law Enforcement
• 1 - 100 Employee

• Correctional Officer

  • Aug 2012 - Jan 2014

  Supervised male & female inmates within housing units, health clinic, special needs unit and booking. Conducted booking procedures (fingerprinting & mugshots). Supervised inmates in Court Staging, as well supervised/escorted high profile inmates. Assisted in housing unit shakedowns (cell searches) as well as actively participated in "all-call"/immediate response needed situations. ACCOLADES: Jailer Class Representative and Recipient of Milwaukee County Sheriff Integrity Award Supervised male & female inmates within housing units, health clinic, special needs unit and booking. Conducted booking procedures (fingerprinting & mugshots). Supervised inmates in Court Staging, as well supervised/escorted high profile inmates. Assisted in housing unit shakedowns (cell searches) as well as actively participated in "all-call"/immediate response needed situations. ACCOLADES: Jailer Class Representative and Recipient of Milwaukee County Sheriff Integrity Award



Hunter Business Group

• Business Consulting and Services
• 1 - 100 Employee

• Inside Sales Representative

  • Aug 2004 - Feb 2012

  Worked with over 20 field sales professionals covering 52 states, Cultivated and qualified 6K+ accounts in 7 years. Within 2 years, pushed $64 Million into Steelcase Inc. sales funnel and closed/won $1,539,623 in 2011. Lead Conversion Ratios, Service Level, and First Call resolution corporate goals remained above target consistently every month for 7 years. Quickly and effectively solve customer challenges and used escalation procedures as needed. Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service. Specifically: Conducted intensive SalesLogix data entry, integrated account management/penetration, database analysis. Created month end reports and standard operation procedures for program. Trained 13 representatives and 6 program/operational managers. Yearly attendance and follow up with all Steelcase showroom attendees at the world’s largest tradeshow, NEOCON Core Concept Facilitator Conducted group meetings and signed off upon my approval, to have all operational employees certified at Levels 1, 2, or 3 in business concepts: Company Overview, Sales Coverage Model, Building Customer Centers, Marketing Integration, Customer Contact Matrix, Service Profit Chain, Change Management, The Profit Equation, Value Based Contacts, CRM Measurement Framework, Grading, Segmentation, Value Stream Analysis, and Account Penetration. ACCOLADES: 2010 Employee of the Quarter, 2011 Employee Ownership Action Award Laid Off: Company dissolved 4 years later Show less



Milwaukee Public Schools

• United States
• Primary and Secondary Education
• 700 & Above Employee

• Permanent Physical Education Substitute Teacher/ Assistant Track Coach/Detention Room Coordinator

  • Aug 1999 - May 2004

  PERMANENT SUBSTITUTE TEACHER: duties included maintaining room control and acceptable behavior in Special Education ED classroom. Taught Special Education students lessons (Math, Reading, Social Studies, and English) that were contingent upon their comprehension levels Instructed students on self-esteem, self-confidence, and working together. Physical Education duties include: teaching students (grades 6-8) the various elements of Physical Education (track, volleyball, basketball, soccer..etc.). Constructed daily lesson plans and followed them strategically based upon students’ comprehension and development Detention Room Coordinator duties included: maintaining a quiet atmosphere, providing students a chance to make well out of an error that caused them spend an afternoon in detention. Created syllabus for all students of all grades to participate in. Assisted students who chose to use detention to silently do their homework. Handed out writing assignments to those who could not comply with rules. Assistant Track Coach duties included: Coaching the JV & Varsity girls track team under the direction of Head Coach Dennis White. Duties were specialized in sprinting and middle distance. Instructed girls on the importance of nutrition, getting enough sleep, proper running form, and techniques related to their specialties. Assisted in winning the 2002 Girls State Track & Field Championship. Show less