Experience

Textron Systems

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Principal Accounting Representative

  • Jun 2021 - Present

• Sr. Accounting Representative Payroll

  • Mar 2019 - Jun 2021



Metropolitan Transportation Authority

• United States
• Urban Transit Services
• 700 & Above Employee

• Payroll Coordinator

  • Sep 2014 - Mar 2019

  I manage all on and off cycle payroll processing including, earnings and deduction adjustments and workers compensation entitlement payments, retroactive payments and check distribution. I validate Kronos timesheets reports against hours loaded into Oracle. I validate payroll error reports for biweekly and weekly payroll run as well as prepare payroll reports for management team review. I review and maintain incoming information received via payroll department email, fax, US mail, and calls into payroll department hotline. I process union welfare fund payments, garnishments, employee tax data, W2’s and expense report reimbursements. I process historical wage data requests from the legacy system as needed while also providing support to outside and internal auditors during audit examinations.I participate and contribute to payroll department policy and process improvement initiatives. I contribute to the achievement of established departments and agency goals and adheres to department policies, procedures, quality standards. Show less

• Customer Service Specialist

  • Mar 2012 - Sep 2014

  I offered exceptional customer service to both employees and vendors. My duties included the identification and research of health and welfare benefits, deferred compensation, payroll, finance, and procurement inquires. I was responsible for ensuring that assignments were completed with the highest quality of customer satisfaction within terms of Service Level Agreements. I managed service requests via Siebel to ensure quality and control of resolutions within a timely fashion. I assisted vendors with payment inquiries on outstanding invoices. I reconciled payment vouchers against purchase orders in PeopleSoft to ensure accuracy of payments. I occasionally assisted the V.P. of Business Operations during the absence of his Administrative Assistant and I also trained customer management center new hires on Siebel, PeopleSoft and Customer Service Specialist processes. Show less



Lockheed Martin

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Energy Program Administrative Assistant

  • Mar 2011 - 2012

  Project Administrative for Con Edison’s four Commercial Industrial Energy Efficiency Programs. I offered exceptional customer service to both customers and contractors; providing information regarding program rules and procedures, incentive amounts and rebate eligibility. I oversaw project management duties from project initiation to project payment. This includes collection of all required project documentation and data, as well as coordination with customers and contractors to reach all project milestones. I carried out quality control procedures and worked on special projects to gather compliance information for monitoring and verification processes. I reviewed project information to ensure conformity with program requirements. I worked closely with Engineers on new and prospective projects, contractor (market partners) and pending opportunities. I also managed the program compliance project for the Con Edison Energy Efficiency Program. Show less



Honeywell

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Credit Analyst Associate

  • Feb 2011 - Jun 2011

  I managed a credit portfolio of over 300 customer credit accounts while supporting the Supply Chain and Sales Team with new credit line applications and credit line increase requests. I managed financial orders to help them control credit exposure by ensuring that past due and collection metrics were achieved. I evaluated credit risk via Dunn & Bradstreet reports prior to making recommendations on and/ or setting credit limits on the accounts. I prepared reports about the degree of risk on extending credit to clients. Show less



Citrix

• United States
• Software Development
• 700 & Above Employee

• Senior Collections Specialist

  • Jan 2005 - Feb 2011

  I managed a portfolio with over 1000 end-user, reseller and distributor accounts via SAP. My primary responsibility was contacting customers regarding past due account balances. I performed reconciliation of accounts including: monitoring accounts for past due balances, ensuring that incoming payments were posted and applied accurately, tracking cash discounts, issuing refunds and paying out commission checks.I worked closely with the Credit Department to establish account credit lines and acted as a liaison between the customer and various departments regarding billing discrepancies, commission disputes, credit for returns and short shipments. I monitored and assured resolution of outstanding issues via Siebel Service Requests and assisted with the documentation and implementation of the credit and collections training and Sarbanes Oxley documentation. I provided suggestions of department process improvements and assisted with implementation while also training and mentoring new hires. Show less

• Data Integrity Representative

  • Jan 2003 - Dec 2005

  I functioned as a liaison between Business Operations and Information Technology regarding program system issues. I assisted with testing and implementation of the Siebel CRM system and the system conversion from Platinum to SAP. I facilitated all global IT meetings, and managed the prioritization of SIR’s (System Investigation Request) and system fixes. I managed customer master data records by creating bill to and ship to records for vendors via SAP.​I monitored automated batch processes via SAP for tax jurisdiction or postal code errors and made all required adjustments. I worked with Information Services on a Trillium data merge project and wsa responsible for identifying duplicate software licenses, vendor identification numbers and sales leads. I monitored reports to ensure that records were successfully merged with out errors while also assisting management with Sarbanes Oxley documentation. Show less

• Renewal Service Administrator

  • Oct 2002 - Oct 2003

  I supported the Americas and Latin America sales team on Citrix Subscription Advantage Program including renewing program subscriptions annually and following up on existing leads. I administered a sales lead tracking tool utilizing an access database system.I monitored sales call volumes via CentreVue system and provided management with weekly reports on leads, renewal sales and call volume. I worked as a member of a selected task team to identify, research and resolve unclaimed property and unapplied cash. I significantly reduced unclaimed revenue from $4.4 million to $800k within a quarter. I also wrote and implemented a process to prevent reoccurrence of unapplied cash.. Show less