Experience

Lexxic

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Senior Business Psychologist

  • May 2022 - Present

• Business Psychologist

  • May 2021 - May 2022

• Assistant Psychologist

  • Oct 2017 - May 2022



Greene King

• United Kingdom
• Food and Beverage Services
• 700 & Above Employee

• Guest Relations

  • Nov 2016 - Sep 2017

  Relevant Skills and Achievement gained: • Communication skills: I have had to enhance my communication skills due to the speaking to different individals including Area Managers, Food Development Team, Customers, pub Teams • Guest care: I have learnt how to deal with all types of customers, happy, sad, angry, unable to speak full English etc… This job has shown me how best to meet the needs of our Guests. • Time Management: There are only 8 hours in a day and we have to make sure that… Show more Relevant Skills and Achievement gained: • Communication skills: I have had to enhance my communication skills due to the speaking to different individals including Area Managers, Food Development Team, Customers, pub Teams • Guest care: I have learnt how to deal with all types of customers, happy, sad, angry, unable to speak full English etc… This job has shown me how best to meet the needs of our Guests. • Time Management: There are only 8 hours in a day and we have to make sure that we are making enough of a difference to support each other. I have to make sure that all my tasks are completed as success is determined upon group success. • Product knowledge: A there are multiple brands that we receive enquiries, complaints and compliments for we have to be aware of many products and any current issues with products in certain brands. Every week we have to revise the marketing notes and make sure we are fully aware of all upcoming menus. Show less



Vintage Inn Restaurant

• United States
• Facilities Services

• Waitress

  • Jun 2015 - Jun 2017

  Sawley, Long Eaton, United Kingdom Relevant Skills and Achievement gained: • Communication skills: Constantly modifying my choice of communication skills when in different customer situations • Customer care: Always available to all my customers when they need any support including keeping them satisfied throughout their time with us. • Sales: Always striving to better sales each week to beat company target. • Time Management: Serving a minimum of 20 covers an hour while maintaining excellent and appropriate… Show more Relevant Skills and Achievement gained: • Communication skills: Constantly modifying my choice of communication skills when in different customer situations • Customer care: Always available to all my customers when they need any support including keeping them satisfied throughout their time with us. • Sales: Always striving to better sales each week to beat company target. • Time Management: Serving a minimum of 20 covers an hour while maintaining excellent and appropriate customer service. • Organise: Continually make sure all customers are at the correct stages throughout their time and organising table layup and menu choices based on the day and time. • Product knowledge: Consistently up to date with new products on sale and clear understanding of what they entail. • Team work: Working with a team to ensure all customers receive their meals on time and without any product issues. Working together to help achieve yearly targets and to develop the ever growing name of Vintage Inns. • Working under pressure: On theme days such as Christmas Day it is essential to provide excellent customer service but also turn over tables to let the next booking in. With tight table turn overs it is essential to stay on track by managing time, staff members and food quality. Show less



Rileys Sports Bars

• United Kingdom
• Entertainment Providers
• 1 - 100 Employee

• Bar Staff

  • Jan 2014 - Jan 2015

  Leicester, United Kingdom I worked for Rileys Sports Bar in Leicester as bar staff, however that also included cleaning the club, cooking, cashing up at the end of the day and planning events. This job taught me how to deal with a range of different customers and how best to communicate and deal with situations, which has helped me to become a stronger and more determined person.



Triangle Cafe

• Waitress

  • Mar 2012 - Sep 2013

  Hitchin, Hertfordshire, United Kingdom The triangle cafe was an independent business that was failing when I joined the team, working as a team with the kitchen and front of house we were able to bring a positive and high quality service which soon turned the business into an achieving business. I believe that team work was essential in keeping us running. I started this job just after my 17th birthday, I believe this is where I learned about my work ethic and my enjoyment in working with other people. I learned how to be… Show more The triangle cafe was an independent business that was failing when I joined the team, working as a team with the kitchen and front of house we were able to bring a positive and high quality service which soon turned the business into an achieving business. I believe that team work was essential in keeping us running. I started this job just after my 17th birthday, I believe this is where I learned about my work ethic and my enjoyment in working with other people. I learned how to be independent and about the actual value of money in the 'real world of work'. Show less