Patient Reimbursement

• jun. de 2022 - - actualidad

Patient Registration Representative

• oct. de 2021 - may. de 2022

Patient Access Representative

• ago. de 2020 - sept. de 2021

Warehouse Associate

• mar. de 2020 - may. de 2020

Phlebotomist

• sept. de 2019 - mar. de 2020

• Obtained and verified patient information prior to drawing blood.• Checked and stocked laboratory supplies.• Labeled and secured all specimens for transport to testing area.• Followed hospital regulations safety protocols and privacy rules at all times.• Collected urine and other bodily fluids for required tests• BAT and UDS• Assisted in codes and ER as needed• Preceptor for new employees • Obtained and verified patient information prior to drawing blood.• Checked and stocked laboratory supplies.• Labeled and secured all specimens for transport to testing area.• Followed hospital regulations safety protocols and privacy rules at all times.• Collected urine and other bodily fluids for required tests• BAT and UDS• Assisted in codes and ER as needed• Preceptor for new employees

Cosmetologist

• abr. de 2019 - sept. de 2019

• Sold and Promoted hair care product• Assess customer needs and give advice about hair styles• Sanitized tools, restock supplied and clean entire salon• Count and document opening and closing cash amounts daily• Established a strong relationship with client base to generate long term business • Sold and Promoted hair care product• Assess customer needs and give advice about hair styles• Sanitized tools, restock supplied and clean entire salon• Count and document opening and closing cash amounts daily• Established a strong relationship with client base to generate long term business

Phlebotomist

• jul. de 2019 - ago. de 2019

Front Desk Coordinator

• jul. de 2018 - feb. de 2019

• Developed strong patient relations by providing the highest level of customer service; • Responsible for patient scheduling, billing and collections;• Prepared and processed all insurance claims, treatments, plans and predeterminations • Developed strong patient relations by providing the highest level of customer service; • Responsible for patient scheduling, billing and collections;• Prepared and processed all insurance claims, treatments, plans and predeterminations

Customer Service Representative

• may. de 2018 - jun. de 2018

• Handle 50+ customer interaction per day;• Process customer returns, answer questions about merchandise, manage exchanges;and assisted in tracking orders. • Handle 50+ customer interaction per day;• Process customer returns, answer questions about merchandise, manage exchanges;and assisted in tracking orders.

Finance/Insurance Coordinator

• abr. de 2017 - nov. de 2017

• Accurately entering all insurance and patient payments;• Preformed accounts receivable duties including invoicing, researching chargeback’s, • discrepancies and reconciliations;• Posted payments to the appropriate general ledger accounts;• Reviewed monthly patient aging reports; and solicited overdue payments. • Accurately entering all insurance and patient payments;• Preformed accounts receivable duties including invoicing, researching chargeback’s, • discrepancies and reconciliations;• Posted payments to the appropriate general ledger accounts;• Reviewed monthly patient aging reports; and solicited overdue payments.

General Manager

• ago. de 2016 - mar. de 2017

Managed 10 team members• Dispatched and received Rental equipment, trucks and trailers;• Investigated and resolved customer inquiries and complaints in a timely manner• Completed and Maintained profit and loss performance reports;• Trained staff on operating procedures and company services and key sales tactics;• Met daily and month –to-date sales goals. Managed 10 team members• Dispatched and received Rental equipment, trucks and trailers;• Investigated and resolved customer inquiries and complaints in a timely manner• Completed and Maintained profit and loss performance reports;• Trained staff on operating procedures and company services and key sales tactics;• Met daily and month –to-date sales goals.

Office Manager

• mar. de 2016 - jul. de 2016

• Ensured proper scheduling of doctor and hygiene schedules• Process insurance claims, collected co-payments, posted EOBs and patients payments• Closed out at the end day, printed daily reports and daily bank deposits. • Ensured proper scheduling of doctor and hygiene schedules• Process insurance claims, collected co-payments, posted EOBs and patients payments• Closed out at the end day, printed daily reports and daily bank deposits.

Office Manager

• nov. de 2015 - mar. de 2016

Managed 10 employees• Processed and reconciled payments, verified insurance benefits, scheduled appointments,• collected co payments and scheduled appointments;• Reviewed accounts receivable and payable, ordered office supplies;• Process bi-weekly payroll • Closed out at the end of the day , printed ail• Confidentially handled denial claims and/or appeals. Managed 10 employees• Processed and reconciled payments, verified insurance benefits, scheduled appointments,• collected co payments and scheduled appointments;• Reviewed accounts receivable and payable, ordered office supplies;• Process bi-weekly payroll • Closed out at the end of the day , printed ail• Confidentially handled denial claims and/or appeals.

Customer Account Representative

• abr. de 2015 - nov. de 2015

• Welcomed and assisted patients k Check customers in on Kiosk;• Ensured superior customer experience;• Address customer concerns demonstrating empathy;• Problem solving in a timely manner; and collect and receipt payments. • Welcomed and assisted patients k Check customers in on Kiosk;• Ensured superior customer experience;• Address customer concerns demonstrating empathy;• Problem solving in a timely manner; and collect and receipt payments.

Treatment Coordinator

• ene. de 2014 - abr. de 2015

• Arranged financial agreements and scheduled restoration treatments for patients • Arranged financial agreements and scheduled restoration treatments for patients

Receptionist

• nov. de 2011 - mar. de 2013

• Greeted patients by smiling and making eye contact• Assisted patients with personal information data for record keeping• Updated patients information on record • Greeted patients by smiling and making eye contact• Assisted patients with personal information data for record keeping• Updated patients information on record

Manager

• may. de 2010 - dic. de 2010

• Motivate and coach employees to improve performance• Analyzed weekly and monthly revenues and appointments bookings• Ordered new products and supplies as needed• Resolved guest complaints or issue• Convert retail customers into Salon Clients • Motivate and coach employees to improve performance• Analyzed weekly and monthly revenues and appointments bookings• Ordered new products and supplies as needed• Resolved guest complaints or issue• Convert retail customers into Salon Clients

Area Coach (District Manager)

• oct. de 2003 - abr. de 2010

• Nominated and Awarded Coach of the year 2016• Responsible for 54 locations in Illinois and Missouri• Developed relationships with Franchisees, Managers, and salon teams• Implemented key selling programs that improved same store year-over-year retail product sales by 21%• Lead Leadership presentations to Franchisees • Nominated and Awarded Coach of the year 2016• Responsible for 54 locations in Illinois and Missouri• Developed relationships with Franchisees, Managers, and salon teams• Implemented key selling programs that improved same store year-over-year retail product sales by 21%• Lead Leadership presentations to Franchisees

Documentation Control Specialist III/Accounts Payable Specialist

• ago. de 1993 - abr. de 2003

Document Control Specialist • Developed, revised, distributed and controlled process documentation in compliance with ISO 9000• Maintained files on a manual document control system, in electronic and hard copy• Preformed internal audits of site controlled documents to ensure that documentation accurately presents the work that was done• Assisted in creating work instructions for various processes throughout the different organizationsAccount Payable Specialist• Data Entry of 60,000 invoices annually with a 1% error rate• Responsible for running weekly check run• Reviewed and matched invoices• Processed invoices and generated checks• Verified and processed employee expense reports• Communicated with vendors• Responsible for numerous high level accounts• Provided general support to the Accounting Department