Experience

Rosterfy

• Australia
• Events Services
• 1 - 100 Employee

• Customer Success Manager

  • Nov 2021 - Nov 2022

  United States Rosterfy exists to connect communities to events and causes they are passionate about through volunteer and paid workforce management technology. Our proven end-to-end technology allows charities, events, sporting federations, and more to recruit, register, screen, train, manage and report with ease. Rosterfy allows you to simplify workforce management by replacing manual processes with automations to better engage and retain your volunteers and paid staff.



NextPaw

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Success Manager

  • Nov 2020 - Oct 2021

  Remote • Delivers product demos • Owned the sales and onboarding to help new retailers optimize their online presence, New website/eCommerce site and dashboard training. • Successfully managed clients through the sales funnel to start using our new product, including lead generation, onboarding, customer support/engagement, & upgrades. • Maintaines engagement with retailers to improve user experience. • Proactively monitors success through analytics/KPIs. • Collaborates with CEOs… Show more • Delivers product demos • Owned the sales and onboarding to help new retailers optimize their online presence, New website/eCommerce site and dashboard training. • Successfully managed clients through the sales funnel to start using our new product, including lead generation, onboarding, customer support/engagement, & upgrades. • Maintaines engagement with retailers to improve user experience. • Proactively monitors success through analytics/KPIs. • Collaborates with CEOs and Development Team to communicate customer needs to adjust the product. • Establishes and maintains positive relationships with retailers, corporate retailers, and brand partners. • Represented our company at a worldwide conference and signed 30 new accounts. Show less



Hanna Andersson

• United States
• Retail
• 300 - 400 Employee

• Store Manager

  • Feb 2019 - Mar 2020

  Greater Atlanta Area • Developed and coached new positive customer service standards • Onboarded a team to fit the business culture’s needs • Maintained a cross-trained team • Established and delegated tasks • Upheld team to company and additional standards with emphasis on customer care, company policy, and integrity • Present for team for any concerns or coaching, on and off the clock • Developed relationships with customers • Strategically scheduled team to business and individuals… Show more • Developed and coached new positive customer service standards • Onboarded a team to fit the business culture’s needs • Maintained a cross-trained team • Established and delegated tasks • Upheld team to company and additional standards with emphasis on customer care, company policy, and integrity • Present for team for any concerns or coaching, on and off the clock • Developed relationships with customers • Strategically scheduled team to business and individuals strengths • Managed operational projects and reporting. • Communicated with team, colleagues, and superiors one multiple digital platforms. Google and Microsoft products • Participated in weekly, monthly, conference calls with regional managers, Vice President, production teams • Attended quarterly calls with CEO • Worked in collaboration with the Vice President on maximizing productivity, sales and customer e-commerce experience concerns • Daily communication with product teams, regional manager, home office customer care • Learned online system to help customers with sales and/or system errors • Maintained business during company wide system failure. • Coached team with skills to handle discouraged customers during system failure • Consistently keeping team encouraged • Led by example. Show less



francesca’s®

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • May 2018 - Feb 2019

  Atlanta, GA, United States • Onboarded a team to accommodate the company’s structure and business needs. • Trained and developed team on the company’s customer engagement code. • Help team accountable customer engagement code. • Maintained a cross-trained team. • Ensured schedules were accurate to team availability and strengths to support the business. • Managed projects for corporate leaders. • Managed sales and operations reporting. • Kept corporate in the know of business successes and… Show more • Onboarded a team to accommodate the company’s structure and business needs. • Trained and developed team on the company’s customer engagement code. • Help team accountable customer engagement code. • Maintained a cross-trained team. • Ensured schedules were accurate to team availability and strengths to support the business. • Managed projects for corporate leaders. • Managed sales and operations reporting. • Kept corporate in the know of business successes and opportunities. • Participated in daily, weekly and monthly conference calls with district and regional managers. • Acted as a liaison between customers, in-store team, and corporate leadership. • Learned online system to help customers with sales and/or system errors. • Implemented team bonding and training activities. • Led by example. Show less



Squash Blossom Boutique

• United States
• Retail
• 1 - 100 Employee

• Ecommerce Manager/General Manager

  • Dec 2016 - May 2018

  Greater Atlanta Area • Onboarded and secured team in sales, customer experience, and product knowledge for multiple locations. • Managed multiple locations remote. • Restructured business environment and standards. • Opened new store location, hiring training, setting up operational standards, product ordering, marketing. • Maintained employee schedules. • Implemented team bonding activites to focus on business vision, goals, and expectations. • Established KPI standards to keep team… Show more • Onboarded and secured team in sales, customer experience, and product knowledge for multiple locations. • Managed multiple locations remote. • Restructured business environment and standards. • Opened new store location, hiring training, setting up operational standards, product ordering, marketing. • Maintained employee schedules. • Implemented team bonding activites to focus on business vision, goals, and expectations. • Established KPI standards to keep team accountable. • Collaborated with the owner regarding store budget, ie. payroll and product. • Acted as a liaison between customers, in-store team, and owner. • Managed all store accounts. • Established and preserved relationships with product vendors. • Established an efficient system for data entry for new product orders, product receiving, and bi-annual inventory. • Secured product data. • Communicated with product vendors and team via mulitple digital platforms. • Responsible for business’ marketing. • Led by example. Show less



AMERICAN EAGLE OUTFITTERS INC.

• United States
• Retail
• 700 & Above Employee

• Merchandiser/Manager

  • May 2012 - Apr 2016

  Secured associates in sales, customer service and merchandising standards. Ensured customer’s orders are packed and shipped daily. Secured daily checkist per store visual standards. Managed Stock Lead and stockroom organization. Tracked product shipment and manages shipment reports. Collaborated with Store Manager for floorplan executions for product placement. Managed and executed overnight floorset. Accurately set store according to Corporate presentaion guidelines and standards. Ensured… Show more Secured associates in sales, customer service and merchandising standards. Ensured customer’s orders are packed and shipped daily. Secured daily checkist per store visual standards. Managed Stock Lead and stockroom organization. Tracked product shipment and manages shipment reports. Collaborated with Store Manager for floorplan executions for product placement. Managed and executed overnight floorset. Accurately set store according to Corporate presentaion guidelines and standards. Ensured salesfloor alterations were executed in timely matter. Experience in training upper level management. Leads store walk-thrus with Corporate leaders. Supported Store Manager with visual and KPI advancements. Supported Operational Manager and Talent Manager. Collaborated with Operations Manager on inventory discrepancies. Managed and executes inventory accuracy. Utilizied KPIs to idenify product sell thru and product replacement strategies. Confidently assist customers with choosing garments that fit their body and style. Show less