Experience

Retreat Yourself

• Australia
• Wellness and Fitness Services
• 1 - 100 Employee

• Operations Specialist

  • Jun 2020 - Present



Time 2 Ride

• Jindabyne, New South Wales, Australia

• Retail Assistant/Ecommerce & Social Media Coordinator

  • May 2018 - Mar 2020



Service NSW

• Australia
• Government Administration
• 700 & Above Employee

• HR Coordinator

  • Feb 2018 - May 2018



Rhythm Japan

• Japan
• Sporting Goods Manufacturing
• 1 - 100 Employee

• HR Manager

  • Oct 2016 - Nov 2017

  Rhythm Japan is a Ski/Snowboard/Bike, retail and rental business with 4 stores, a warehouse and a head office located in 2 of the beautiful and well-known ski resorts in Japan, Niseko and Hakuba. The company experienced rapid growth over the 5 years of my employment growing from approximately 40 winter seasonal staff to 170. • Stand alone position responsible for implementing all HR processes for approximately 170 employees • Developed strategic initiatives concerning recruitment, interviews, inductions and training • Constructing the company’s HR operational framework of policies, procedures and programs to support the businesses needs • Raising the profile of the HR function throughout the company • Managing all operational aspects of the HR function • Handling employee issues and disciplinary actions • Rolling out new initiatives such as Reward and Recognition and Employee opinion surveys • Executing strategies and driving change • Streamlining HR administration and reporting methods • Vigorous testing of multiple Timesheet and attendance software’s. Setting up, implementing and training seasonal management how to use • Working with software developers to build the HRIS system to suit the businesses needs Show less



Perisher Ski Resort

• Australia
• Travel Arrangements
• 100 - 200 Employee

• HR Advisor/Assistant Recruitment Coordinator

  • Apr 2011 - Oct 2016

  Perisher is Australia’s largest Ski and Snowboard resort employing approximately 1300 staff every winter. Over the 6 winter seasons I worked as part of the Perisher HR team I was exposed to all aspects of the Human Resources function starting as the HR Administrator and progressing to HR Advisor and Assistant Recruitment Coordinator. • General HR Administration duties • First port of call for all HR-related enquiries • Assisting with workers compensation procedures • Responsible for electronic distribution of contracts/employment paperwork and following up on completion • Employee onboarding and offboarding procedures • Assisting the HR team & Department management with seasonal recruitment • Coordinating staff events and company wide charity initiatives • Ensuring HR database is up to date • Run basic standardized HR reports through Taleo Business Edition • Composing and distributing staff EDM newsletter using Gcast & Silverpop • Creating and distributing Staff rewards • Responsible for license to occupy, key distribution and return, bond payment and return and updating relevant spreadsheets for all Mountain staff accommodation and corresponding with caretakers • 2014/2015 - HR Advisor for the Perisher Hospitality department (approx 260 employees) • 2016 – Assistant Recruitment Coordinator & HR Advisor for Hospitality, Resort Services & Corporate Services Show less



Rhythm Japan

• Japan
• Sporting Goods Manufacturing
• 1 - 100 Employee

• GS & Administration Supervisor/Retail Assistant/Guest Services

  • Nov 2012 - Apr 2016

  Winter Seasonal Positions Customer Focused duties included: • Greeting all customers and assisting with their retail and rental needs • Processing payments and issuing discounts, credits and refunds online and instore • Responsible for open and close procedures including settling tills, finding and resolving discrepancies and float refills • Preparing and storing retail orders for customers who have called and paid in advance • Producing customer vouchers and invoices • Liaising with warehouse team for stock requests • Using Roomboss and inhouse booking system (RBS) to download all customer bookings each day, preparing and communicating information for the Guest Service team • Responsible for answering phones and all email enquiries sent through the general website email link, as well as responding to TripAdvisor reviews • Authority and responsibility to make key decisions regarding customer discounts, credits and refunds in problematic circumstances • Support and mentor Guest Service team with difficult bookings and disgruntled customers • Liaising with external agents regarding confirmations and amendments of customer bookings • Run sales and inventory reports through ‘Easyrent’ for stock, rentals and outstanding customer accounts • Contacting customers to settle any outstanding accounts Show less