Experience

Impactful Specialist Solutions

• South Africa
• Technology, Information and Internet
• 1 - 100 Employee

• Project Lead

  • Nov 2021 - Present

  • Applied project management and customer service skills and responsibilities to service 25 clients, overseeing 45 training projects and interventions. • Initiated project plans by analysing and scrutinizing, even objecting to the detail of SLAs created from Business Development Consultants. • Planned with clients and Operations to oversee, scope, cost, timelines, risk, communications, and quality issues. • Executed projects through delegation of roles, guarding against distractions, resolution of issues and project changes. • Monitored and controlled project progress, budgets, and milestones to compare actual performance to planned performance. • Closed on regular milestone to get formal sign-off and meet invoicing schedules for tranche payments. • Motivated and coached employees to meet training, administration, and reporting goals. • Maintained detailed logs and reports of services performed, while supervising the training of 480 delegates since 2020. Show less



Altron People Solutions

• South Africa
• Outsourcing/Offshoring
• 300 - 400 Employee

• Project Manager

  • Jul 2020 - Oct 2021

  • Applied project management and customer service skills and responsibilities to service 25 clients, overseeing 45 training projects and interventions. • Initiated project plans by analysing and scrutinizing, even objecting to the detail of SLAs created from Business Development Consultants.• Planned with clients and Operations to oversee, scope, cost, timelines, risk, communications, and quality issues.• Executed projects through delegation of roles, guarding against distractions, resolution of issues and project changes.• Monitored and controlled project progress, budgets, and milestones to compare actual performance to planned performance.• Closed on regular milestone to get formal sign-off and meet invoicing schedules for tranche payments.• Motivated and coached employees to meet training, administration, and reporting goals.• Maintained detailed logs and reports of services performed, while supervising the training of 480 delegates since 2020. Show less

• Customer Service Manager

  • Oct 2018 - Jun 2020

  • Applied customer service skills and responsibilities to service a portfolio of 35 Business to business clients on the progress and developments of 81 training interventions. • Drove the quality in delivery of programs for clients to meeting BBBEE scorecard goals. Met regularly with Business Development and Operations to troubleshoot training expectations and customer experience.• Answered customer questions, initiated regular meetings, and resolved service issues in a timely manner.• Prepared, maintained, and presented on detailed progress reports for interactions and services performed.• Generated sales leads and referrals, building sustainable repeat business to increase sales.• Supervised the quality and deliver for training to 494 delegates from 2018 to 2020. Show less

• Facilitator / Assessor / Moderator

  • Jul 2016 - Oct 2018

  • Facilitator and coach for:o Contact Centre and Business Process Outsourcing Support learnerships NQF level 2 and 3. o New Venture Creation learnerships NQF level 2 and 4.o End-User Computing learnerships NQF level 3.o Business Administration Support learnerships NQF level 3 and 4.• Monyetla: Project Management, Facilitator/Assessor reporting and client liaison.• Lions Rugby Company: Xerox Lions Learning HUB steering committee. Facilitator/Assessor reporting and client liaison.• Ricoh: Learnership workplace reporting and client liaison. Show less



Deliver NPO

• Australia
• Technology, Information and Internet
• 1 - 100 Employee

• Life Coach and Facilitator

  • Jan 2010 - Apr 2020

  • Board Member and steering committee since 2010. • Contributed to start-up momentum, consistency, networking, representation and commitment. • Organisation affiliates and sponsors: Camargue Underwriters (Johannesburg), British Telecom (UK) and Mutual & Federal (South Africa), Capitec Bank. • Coach and Facilitator: Over 400 hours of coaching and group facilitation since 2010. • Reached over 300 youth in Eldorado Park, Queens High School, Dominican Convent, Athlone Girls High School, Lebone II College, Nkosi’s (Johnson) Haven, Sacred Heart College and the area of Zitikeni (Pretoria). • Project managed this programme in Eldorado Park in 2012. Show less

• Board Member

  • Jan 2010 - Apr 2020

  • Board Member and steering committee since 2010. • Contributed to start-up momentum, consistency, networking, representation and commitment. • Organisation affiliates and sponsors: Camargue Underwriters (Johannesburg), British Telecom (UK) and Mutual & Federal (South Africa), Capitec Bank. • Coach and Facilitator: Over 400 hours of coaching and group facilitation since 2010. • Reached over 300 youth in Eldorado Park, Queens High School, Dominican Convent, Athlone Girls High School, Lebone II College, Nkosi’s (Johnson) Haven, Sacred Heart College and the area of Zitikeni (Pretoria). • Project managed this programme in Eldorado Park in 2012. Show less



Vastratech

• South Africa
• E-Learning Providers
• 1 - 100 Employee

• Facilitator / Assessor

  • Jan 2016 - Jun 2016

  • Facilitated, trained and assessed at 2 SOWETO schools on SMART Board technology and ICT integration for classrooms in order to improve learner outcomes. • Project managed, planned, trained, assessed and reported for up to 60 teachers for 5 months. Drafted reports daily. • Timeously submitted weekly and monthly reports in accordance with project assessment standards and standard operating procedures. • Achieved Top Facilitator award within 3 months of the start of the project. • Facilitated, trained and assessed at 2 SOWETO schools on SMART Board technology and ICT integration for classrooms in order to improve learner outcomes. • Project managed, planned, trained, assessed and reported for up to 60 teachers for 5 months. Drafted reports daily. • Timeously submitted weekly and monthly reports in accordance with project assessment standards and standard operating procedures. • Achieved Top Facilitator award within 3 months of the start of the project.



Athlone High School for Girls

• G.E.T Phase Math Educator

  • Jan 2015 - Dec 2015

  • Filled Mathematics GET Phase full-time position for the 2015 academic year. • Meticulous lesson planning to best suit the attention, enthusiasm and learning style of all learners. • Set high standards for learners at all times. Continuously encouraged a strong work rate from learners and endeavored to meet these standards with ample time committed to intervention strategies, support classes after school and holiday classes. • The effects – 10% improvement in grade 9 ANA results since 2014. • Project managed extra-curricular activities which include Model United Nations Debating and Miss Athlone Pageant. Show less



Yves Saint Learn

• Director

  • Dec 2009 - Dec 2014

  • Established a tuition learning centre in Eldorado Park, 2010. Subjects - Math, Physical Science and Accounting. • Company has served a client base of 350+ learners. • Working with the right business mentorship, the opportunity has strengthened skills as an entrepreneur, facilitator, teacher/trainer and project manager. • With over 4500 hours of teaching, have developed a rigorous remedial math programme, and now employ and train a team of tutors to reach more learners with our services in this community. • Company also provides free tuition to many dedicated learners who cannot afford these opportunities. Show less



BALFIN Real Estate

• Albania
• Real Estate
• 1 - 100 Employee

• Certified Estate Agent

  • Jan 2007 - Nov 2008

  • Developed in-house training programme for EAAB exam. • Trained in-house agents on fundamentals of real estate law and sales. Obtained 100% pass rate. • When offered a marketing role, assisted in the rebranding the company and various other marketing campaigns. • Developed in-house training programme for EAAB exam. • Trained in-house agents on fundamentals of real estate law and sales. Obtained 100% pass rate. • When offered a marketing role, assisted in the rebranding the company and various other marketing campaigns.



BPS Contact Centre Services

• Outsourcing/Offshoring
• 1 - 100 Employee

• Teleservices Representative

  • Feb 2005 - Dec 2006

  • Training received in tele-sales and tele-marketing. • Met and increased set-target sales: From landline CPS services through Outbound Cold Calling, Inbound sales as well as Inbound Customer Services. • Campaigns: Business to Customer and Business to Business sales and customer service. • Achieved ‘Best in the World’ award for The Carphone Warehouse, TalkTalk campaign by September 2005. As compared to all tele-sales agents in 4 countries on the same campaign. • Training received in tele-sales and tele-marketing. • Met and increased set-target sales: From landline CPS services through Outbound Cold Calling, Inbound sales as well as Inbound Customer Services. • Campaigns: Business to Customer and Business to Business sales and customer service. • Achieved ‘Best in the World’ award for The Carphone Warehouse, TalkTalk campaign by September 2005. As compared to all tele-sales agents in 4 countries on the same campaign.



Royal Botanic Gardens, Kew

• United Kingdom
• Research Services
• 700 & Above Employee

• Visitor Support Staff

  • Feb 2006 - Sep 2006

  • Summer job to create additional income stream. • Received extended training in customer services, conflict management, crowd control and fire safety. • First contact for visitor/customers to enhance their experience at the attraction and up-sell Gardens’ features, events and memorabilia. • Summer job to create additional income stream. • Received extended training in customer services, conflict management, crowd control and fire safety. • First contact for visitor/customers to enhance their experience at the attraction and up-sell Gardens’ features, events and memorabilia.