Yves B.

Project Consultant at TriTechnology Belgium
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Contact Information
us****@****om
(386) 825-5501
Location
Antwerp Metropolitan Area, BE

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5.0

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Peter Rimaux

In the years I have worked with Yves, I have found him to be a very social and determined colleague. He is a hard working professional with very broad knowledge and experience in Incident & Team Management. Yves was always precise in managing scope and client relations. He is very customer-focused and is eager to learn personality. Also, I have found him reliable particularly in terms of time scales and scheduling tasks. As Manager I definitely benefited from these abilities. To summarize; Yves is thorough and conscientious, curious, and enthusiastic - all those things one can really appreciate in a colleague.

Maurits Wauters

As a team member, Yves was working as a Level 2 Team Leader, for the Engie contract. He was knowledgeable about the client needs, and was able to align these insights into the services, his team had to deliver at that time. As the majority of the team was dispersed across Belgium, close follow up was needed, to ensure a proper follow-up of the deliverables. Yves and his team contributed in achieving the contractual SLA's.

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Credentials

  • Certified Implementation Specialist - IT Service Management
    ServiceNow
    Oct, 2023
    - Nov, 2024
  • Micro Certification - Performance Analytics
    ServiceNow
    Aug, 2023
    - Nov, 2024
  • ServiceNow Certified System Administrator
    ServiceNow
    Aug, 2023
    - Nov, 2024
  • ServiceNow Sales & Pré-sales Accreditations (Utah) : HR Service Delivery
    ServiceNow
    Jun, 2023
    - Nov, 2024
  • ServiceNow Sales & Pré-sales Accreditations (Utah) : Customer Service Management
    ServiceNow
    May, 2023
    - Nov, 2024
  • ServiceNow Sales & Pré-sales Accreditations (Utah) : Field Service Management
    ServiceNow
    May, 2023
    - Nov, 2024
  • ServiceNow Sales & Pré-sales Accreditations (Utah) : IT Service Management
    ServiceNow
    May, 2023
    - Nov, 2024
  • Micro Certification - Flow Designer
    ServiceNow
    Mar, 2023
    - Nov, 2024
  • Micro Certification - Integration Hub
    ServiceNow
    Mar, 2023
    - Nov, 2024
  • ServiceNow Partner Sales Specialization: ACE Fundamentals Accreditation
    ServiceNow
    Dec, 2022
    - Nov, 2024
  • ServiceNow Sales & Pré-sales Accreditations (Tokyo) : Customer Service Management
    ServiceNow
    Dec, 2022
    - Nov, 2024
  • ServiceNow Sales & Pré-sales Accreditations (Tokyo) : Field Service Management
    ServiceNow
    Dec, 2022
    - Nov, 2024
  • ServiceNow Sales & Pré-sales Accreditations (Tokyo) : HR Service Delivery
    ServiceNow
    Dec, 2022
    - Nov, 2024
  • ServiceNow Sales & Pré-sales Accreditations (Tokyo) : IT Service Management
    ServiceNow
    Dec, 2022
    - Nov, 2024
  • ServiceNow Sales & Pré-sales Accreditations (San-Diego) : HR Service Delivery
    ServiceNow
    Aug, 2022
    - Nov, 2024
  • ServiceNow Sales & Pré-sales Accreditations (San-Diego) : Customer Service Management
    ServiceNow
    Jul, 2022
    - Nov, 2024
  • ServiceNow Sales & Pré-sales Accreditations (San-Diego) : Field Service Management
    ServiceNow
    Jul, 2022
    - Nov, 2024
  • ServiceNow Sales & Pré-sales Accreditations (San-Diego) : IT Service Management
    ServiceNow
    Jul, 2022
    - Nov, 2024
  • ITIL® Foundation Certificate in IT Service Management (ITIL 4)
    AXELOS Global Best Practice
    Dec, 2019
    - Nov, 2024
  • HP PC Hardware Diagnostics UEFI - WBT
    HP
    Jan, 2016
    - Nov, 2024
  • Replacement System Board DMI Programming
    HP
    Jan, 2016
    - Nov, 2024
  • Servicing HP Desktops, Workstations and Notebooks for Service Technicians
    HP
    Jan, 2016
    - Nov, 2024
  • Foundation Certificate in IT Service Management (ITIL v2)
    EXIN
    Jun, 2005
    - Nov, 2024
  • Dell™ Tech Direct Policies and Procedures - New Material
    Dell
    Jul, 2016
    - Nov, 2024
  • Dell™ Training for Desktop Systems
    Dell
    Jul, 2016
    - Nov, 2024
  • Dell™ Training for Notebook Systems
    Dell
    Jul, 2016
    - Nov, 2024

Experience

Community

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