Senior region customer support officer

• Jan 2022 - Present

Customer Experience Officer at Traders Trust

• Oct 2021 - Feb 2022

Client Relationship Manager

• Jan 2021 - Feb 2022

Dealing with clients' documents, guiding the usages of products and translation from English to Japanese. Dealing with clients' documents, guiding the usages of products and translation from English to Japanese.

Salesperson

• Dec 2019 - Aug 2021

Customer Service Representative

• May 2018 - Jul 2019

I work as a customer service representative for Japanese clients. I work as a customer service representative for Japanese clients.

Assistant Account Manager

• Nov 2017 - Feb 2018

Working as internship for 3 months. Working as internship for 3 months.

Customer Service Executive

• Mar 2015 - Mar 2017

I helped out clients(Bookers and hoteliers) for various complaints and technical issues using English and Japanese.(Emails and phone calls.)I archived annual targets of feedback from the customers.(positive Customer Satisfaction percentage 92 % average) I helped out clients(Bookers and hoteliers) for various complaints and technical issues using English and Japanese.(Emails and phone calls.)I archived annual targets of feedback from the customers.(positive Customer Satisfaction percentage 92 % average)

Technical Supporter and Coordinator

• Feb 2012 - Feb 2015

I helped out clients with network systems and applications such as SAP.I coordinated the schedule and Excel data using VBA (macro).I received many positive feedback from the clients and received a special bonus once. I helped out clients with network systems and applications such as SAP.I coordinated the schedule and Excel data using VBA (macro).I received many positive feedback from the clients and received a special bonus once.

Programmer

• Apr 2011 - Jan 2012

I worked at a consultant company as a programmer using VBA (macro).I made 3 small macro programs and 2 big coordinating programs.(scheduling and task management) We sold the programs to the consulted company and made about 30,000 EUR in total. I worked at a consultant company as a programmer using VBA (macro).I made 3 small macro programs and 2 big coordinating programs.(scheduling and task management) We sold the programs to the consulted company and made about 30,000 EUR in total.

System Administrator

• Apr 2010 - Apr 2011

I created and modified some procedures.I trained and supervised new employees.(organizing OTA and made a new OTA sheet)I was nominated an award of MVP at the division. I created and modified some procedures.I trained and supervised new employees.(organizing OTA and made a new OTA sheet)I was nominated an award of MVP at the division.

Webmaster

• Sep 2009 - Mar 2010

I updated and maintained the university’s website and set up about 1,000 PCs for Windows 7.I planned, built, and maintained the company's homepage design using HTML.I learned a basic web design and network systems which made me more opportunities to work at different positions. I updated and maintained the university’s website and set up about 1,000 PCs for Windows 7.I planned, built, and maintained the company's homepage design using HTML.I learned a basic web design and network systems which made me more opportunities to work at different positions.

Public Servant

• Apr 1999 - Mar 2009

I worked at a financial and accounting department taking care of employeers salary, commuting benefit and others for 2 years.I organized personnel systems(relocation process, new hiring, personal awards and so on), trained employees for their benefitial plans using seminars for 4 years.I conducted a wide variety of office work and technical services, including data input, PC operations, filing, and handling telephone calls.(4 years) I worked at a financial and accounting department taking care of employeers salary, commuting benefit and others for 2 years.I organized personnel systems(relocation process, new hiring, personal awards and so on), trained employees for their benefitial plans using seminars for 4 years.I conducted a wide variety of office work and technical services, including data input, PC operations, filing, and handling telephone calls.(4 years)