Artificial Intelligence in New Customer Service Management Trainee Program

• Jul 2022 - Present

Customer Service Assistant

• Sep 2021 - May 2022

Providing quality and efficient customer services to guests for their arrival experience to two racecourses. Resolving customer enquiries including general information of race meeting, racecourse facilities and direction guidance to all locations within racecourse proactively. Handling venue booking, escorting services to guests. Providing quality and efficient customer services to guests for their arrival experience to two racecourses. Resolving customer enquiries including general information of race meeting, racecourse facilities and direction guidance to all locations within racecourse proactively. Handling venue booking, escorting services to guests.

Summer Internship (Business Expectation)

• Jun 2021 - Aug 2021

Assisting in conducting the 2021 annual survey of companies in Hong Kong with parent company located outside Hong Kong. Updating of survey frame, data collection through field visits or telephone interviews, data input, coding and validation. Assisting in conducting the 2021 annual survey of companies in Hong Kong with parent company located outside Hong Kong. Updating of survey frame, data collection through field visits or telephone interviews, data input, coding and validation.

Administration and Teacher Assistant

• Sep 2017 - Sep 2019

Managing daily administration work. Assisted with teachers in the classroom to ensure teaching qualities. Implemented marketing promotions on social media and websites. Tackled complaints and solved problems for parents and students. Managing daily administration work. Assisted with teachers in the classroom to ensure teaching qualities. Implemented marketing promotions on social media and websites. Tackled complaints and solved problems for parents and students.