Experience

SWAT Consulting Services

• Costa Rica
• IT Services and IT Consulting
• 1 - 100 Employee

• Coordinadora de RR. HH.

  • Jun 2022 - Present



Rolovi

• United States

• Jefe de organización

  • Feb 2019 - Present



Livestock Production Consortium Lunaca S.A

• Senior Manager Human Resources Development

  • Feb 2012 - Nov 2018

  • Lead Planning, Execution and Monitoring of the Human Development Strategy in 3 key areas: Administrative Strategy, Human Development Strategy and Attitudinal Strategy.• Establish personnel needs with Attraction, Recruiting and Selection Review IPV (index of vacancies), and lead all interview processes.• Diagnosis and development of personnel training needs.• Create Corporate Communication Strategy and Management of Social Networks.• Evaluate personnel performance and carry out rotation index statistics.• Lead and Execute special activities: Christmas, New Year, etc.• Implementation of psychotropic tests to the personnel.• Coordinate management meetings to accomplish determined processes.• Implementation of a staff score card to address special HR situations.



CIA Avahuer

• Junior Team Leader Human Resources

  • Feb 2010 - Feb 2012

  • Accountable of new staff process in the company's internal system. • Execute references to the providers. • Assistant to HR management in critical issues.• Execute letters of service, salary records, letters of recommendation among other reports. • Accountable of new staff process in the company's internal system. • Execute references to the providers. • Assistant to HR management in critical issues.• Execute letters of service, salary records, letters of recommendation among other reports.



Bac San José, Credomatic

• Customer Service Executive

  • Apr 2006 - Oct 2009

  • Open and maintain customer accounts by recording account information• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution• Recommend potential products or services to management by collecting customer information and analyzing customer needs• Prepare product or service reports by collecting and analyzing customer information• Contribute to team effort by accomplishing related results as needed• Manage large amounts of incoming calls.