Experience

ADF Diesel

• Canada
• Machinery Manufacturing
• 1 - 100 Employee

• Application Engineer

  • Dec 2022 - Present

  Montreal, Quebec, Canada



Borusan Makina ve Güç Sistemleri / Caterpillar

• Türkiye
• Machinery Manufacturing
• 700 & Above Employee

• Technical Support and Communication Engineer

  • May 2022 - Jul 2022

  Istanbul, Turkey • Provide technical assistance to Energy and Transportation Segment which includes Electric Power and Generation Systems, Marine Engines, Industrial Engines, and Oil and Gas Applications. • Work with technicians, service engineers and technical experts/trainers to perform root cause analysis studies. • Work directly with Caterpillar service representatives for goodwill, technical assistance and product support. • Open tickets for technical questions via PSCRM and PSC and conduct… Show more • Provide technical assistance to Energy and Transportation Segment which includes Electric Power and Generation Systems, Marine Engines, Industrial Engines, and Oil and Gas Applications. • Work with technicians, service engineers and technical experts/trainers to perform root cause analysis studies. • Work directly with Caterpillar service representatives for goodwill, technical assistance and product support. • Open tickets for technical questions via PSCRM and PSC and conduct technical correspondences. • Assist service and workshop teams and other members of management with administration of warranty, service letter administration, and extended service coverage contracts.

• Warranty Engineer

  • May 2021 - May 2022

  Istanbul, Turkey • Work closely with service engineers, project, sales departments, customers and sub-dealers to answer questions and resolve warranty-related issues. • Perform root cause analysis with technical experts. • Advice Service engineers and technicians on the repair time approved for each warranty job and what pictures and supporting documents are required for submission. • Submit and monitor all open claims and follow-up with the manufacturer to ensure claims are being processed and paid… Show more • Work closely with service engineers, project, sales departments, customers and sub-dealers to answer questions and resolve warranty-related issues. • Perform root cause analysis with technical experts. • Advice Service engineers and technicians on the repair time approved for each warranty job and what pictures and supporting documents are required for submission. • Submit and monitor all open claims and follow-up with the manufacturer to ensure claims are being processed and paid. In addition, correct and resubmit any denied claims due to missing or incomplete information. • Register new machine and engine warranty coverage and maintain engine and machine delivery records. • Manage work-in-progress of claims (WIP), warranty loss, warranty payout rate, net loyalty score (NLS). • Provide feedback and support to the technical communication team when necessary and provide communication to Caterpillar when special information is required regarding failures or when situations cannot be resolved.

• Service Operation Engineer

  • Jan 2018 - May 2021

  Istanbul, Turkey • Responsible for the management of all technicians in the team including staffing and scheduling, compensation, performance management, training and development. • Promote customer satisfaction, follow-up on repairs and collaborate with other departments to deliver high-level service. • Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redos. • Manage work-in-progress (WIP), contamination control, turnaround time (TAT),… Show more • Responsible for the management of all technicians in the team including staffing and scheduling, compensation, performance management, training and development. • Promote customer satisfaction, follow-up on repairs and collaborate with other departments to deliver high-level service. • Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redos. • Manage work-in-progress (WIP), contamination control, turnaround time (TAT), net loyalty score (NLS). • Lead effective resolutions for customer and supplier issues to achieve high customer loyalty. • Plan and make customer visits with customer representatives when necessary. • Determine the necessary tools and equipment for technical service and the management of purchasing processes. • Guide the technicians about the maintenance and repair of the machines and the implementation of the modification processes. • Model the way for safe, environmentally sound and healthy work behaviours in support of Health and SafetyPolicies, Programs and initiatives.



Turkish Naval Forces

• Railroad Equipment Manufacturing
• 1 - 100 Employee

• Mechanical Engineer (Compulsory Military Service)

  • Dec 2016 - Oct 2017

  Bartin, Turkey • Follow-up of periodic maintenance of heating systems in buildings. • Preparation of technical specifications and price research for new mechanical projects in the military facility.



Detay Havuz

• Project Engineer

  • Jan 2016 - Sep 2016

  Istanbul, Turkey • Conduct field explorations for pools built for sports, entertainment and landscaping purposes. • Select pool pumps and filters for circulation and filtration, determine pipe diameters and prepare materials lists for ongoing projects. • Produce mechanical and plumbing drawings based on calculations using AutoCAD. • Draft quotations and recommend suitable solutions to potential customers. • Lead technicians on pool plumbing field operations.