Experience

Bang Jamin

• Indonesia
• Technology, Information and Internet
• 1 - 100 Employee

• Head of Marketing & Sales Department

  • Apr 2023 - Present

  - Responsible for management of the systems and technology to support the benefit plans. - Conducts budgeting and financial analysis of employee benefits programs. - Monitors high cost claims, targets problem claim areas. - Analyze statistical data, such as mortality, accident, sickness, disability, and retirement rates and construct probability tables to forecast risk and liability for payment of future benefits - Create and modify procedures and documents related to policies. - Identify and analyze risks associated with policies Show less



KlikDokter

• Indonesia
• Technology, Information and Internet
• 200 - 300 Employee

• AVP of Growth

  • Mar 2022 - Mar 2023

  - Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls. - Meeting planned sales goals. - Setting individual sales targets with the BP/ Sales Dept - Tracking sales goals and reporting results as necessary. - Overseeing the activities and performance of the sales team/BP - Coordinating with marketing in terms of awareness, boost trx - Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls. - Meeting planned sales goals. - Setting individual sales targets with the BP/ Sales Dept - Tracking sales goals and reporting results as necessary. - Overseeing the activities and performance of the sales team/BP - Coordinating with marketing in terms of awareness, boost trx



Shopee

• Retail
• 1 - 100 Employee

• Lead Online Business Dev ShopeePay

  • Mar 2020 - Mar 2022

  * Merchant Acquisition esp POS, Payment Gateway & Online Merchants by giving maximum endorse to all clients * Performance Analysis & Quality Control with all third parties * Mastering strategic business process modeling, trace-ability and quality management techniques * Apply best practices for effective communication and problem-solving * Looks for opportunities to grow a business, whether through partnerships or new initiatives, and works to take advantage of those opportunities * Communicates with parties in a contract so that all understand the terms, particularly a contract's financial aspects * Assesses risks and makes recommendations based on a thorough analysis of all factors involved in a business situation Show less



LinkAja

• Indonesia
• IT Services and IT Consulting
• 700 & Above Employee

• Client Engagement Specialist

  • Mar 2019 - Feb 2020

  * Merchant Acquisition by giving maximum endorse to all clients * Performance Analysis & Quality Control with all third parties Vendor & Clients * Implement advanced strategies for gathering, reviewing and analyzing data requirements * Prioritize requirements and create conceptual prototypes and mock-ups * Mastering strategic business process modeling, trace-ability and quality management techniques * Apply best practices for effective communication and problem-solving * Examines company rules to make sure they stay relevant and makes recommendations for necessary changes * Looks for opportunities to grow a business, whether through partnerships or new initiatives, and works to take advantage of those opportunities * Resolves issues with contracts and commercial operations * Communicates with parties in a contract so that all understand the terms, particularly a contract's financial aspects * Assesses risks and makes recommendations based on a thorough analysis of all factors involved in a business situation * Manages daily company operations Show less



Telkomsel

• Indonesia
• Telecommunications
• 700 & Above Employee

• TCASH Local Merchant Acq

  • Apr 2018 - Mar 2019

  * Merchant Acquisition by giving maximum endorse to all clients * Performance Analysis & Quality Control with all third parties Vendor & Clients * Implement advanced strategies for gathering, reviewing and analyzing data requirements * Prioritize requirements and create conceptual prototypes and mock-ups * Mastering strategic business process modeling, trace-ability and quality management techniques * Apply best practices for effective communication and problem-solving * Examines company rules to make sure they stay relevant and makes recommendations for necessary changes * Looks for opportunities to grow a business, whether through partnerships or new initiatives, and works to take advantage of those opportunities * Resolves issues with contracts and commercial operations * Communicates with parties in a contract so that all understand the terms, particularly a contract's financial aspects * Assesses risks and makes recommendations based on a thorough analysis of all factors involved in a business situation * Manages daily company operations Show less



Dealoka

• Advertising Services

• Area Manager

  • Apr 2015 - Mar 2018

  • Provide access to expertise including technology, analytics, security, privacy to the brand teams. • Actively drive brand campaign execution by leveraging the CRM data repository. • Work with marketing teams to create briefs defining requirements for data analysis, insight and contact strategy recommendations to support marketing goals • Track and communicate on all assigned projects, actions and improvements through to completion and provide status updates and briefings on CRM initiatives to category Marketing leadership. • To passionately implement and communicate the positive values to the team, customer and community • Providing strategic and tactical recommendation and budgeting to further improve and grow our offline event marketing strategy • Post event analysis and report Show less



ASUS Singapore

• Singapore
• Information Technology and Services

• Senior IT Staff for Teleperformance

  • Sep 2014 - Apr 2015

  * Provide direct assistance and support the customer & new staff with mentoring and troubleshooting. * Manage, help generate and qualify as well as process call handling in the floor. Also responsible for maintaining other staffs towards customers, prospects and assessing, devising, and implementing new call handling process and workflow. * Responsible to take over the potential cases that can led to service delivery and entertain the customer to reduce heat and delivering an efficient also effective solutions and follow-up into back end. * As a floor support for two skills, one for IT technical issues (All ASUS Devices) and Soft Skill Technique towards customer Show less



Lamido Indonesia

• Head of Operations

  • Mar 2014 - Sep 2014

  * Provides backlog data to all Merchant Acquisitions every day & make sure shipments are running smooth * identifies issue related to Pending Shipments & Pending Delivery & evaluate it as well * Oversees Customer Services regarding Special Cases & giving alternative advices to hard customers to reduce the heat * Coordinate with Managing Director, Finance Dept & all related Dept to maintain quality of the Operation per se * Provides Backlog Report to 4 countries ( Indonesia, Philippines, Malaysia, Vietnam) & report directly to Head Managing Director Show less



PT ASI PUDJIASTUTI Aviation

• Supervisor of Crew Resource Dept

  • Jan 2013 - Mar 2014

  * Identifies Operational needs and training gaps in the organization in a close cooperation with the aviation business partners & line managers * Provides input to the Base Managers & the development of efficiency on each bases ( Medan, Jakarta, Balikpapan, Makasar, Kupang & Papua) * Oversees Crew Resources/ Scheduling for Captains & First Officers. * Cooperates with other department esp Training Dept for Pilot Development ( Upgrade for Captaincy, etc) * Coordinates with people & organizational development to provide any kind of training and materials to all employees in training dept & also to all Captains & First Officers. * Evaluate the quality of training courses & implements improvements * Evaluate any safety issues & coordinate with Safety Compliance Dept. Show less



PT Vads Indonesia

• Indonesia
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jan 2012 - Dec 2012

  * Provide direct assistance and support the call center agent in the field/floor with mentoring and troubleshooting. * Manage, help generate and qualify as well as process call handling in the floor. Also responsible for maintaining agents towards customers, prospects and assessing, devising, and implementing new call handling process and workflow. * Generate accurate advices and troubleshooting on inbound calls and follow up on potential manager cases. * Maintain call handling process and quality alongside accuracy and call handling guidelines day by day performed by agents. * Responsible to take over the potential cases that can led to service delivery and entertain the customer to reduce heat and delivering an efficient also effective solutions and follow-up into back end. * As a floor support for two skills, one for internet technical issues (Streamyx) and DEL (Direct Exchange Lines) issues. Show less