Experience

Aimazing

• Singapore
• Information Technology & Services
• 1 - 100 Employee

• Data Entry and Quality Assurance

  • Jan 2022 - Present

  *Filtering through digital transactional receipts *Identifying & categorizing receipts patterns *Capturing & parsing necessary fields using regex tool, specifically Regex101, for upcoming transactions *Checking clients' daily GTO (Gross Turn Over) to ensure the GMV (Gross Merchandise Value) tallies with the GTO *Enlisting the GTO issues as well as the root cause for the engineering team's record *Monitoring and fixing the errors to maintain the standardized error rate *Updating the existing parsing rules to follow the latest standardized parsing rule writing Show less



Language and Education (LATION)

• Indonesia

• Founder

  • Jun 2021 - Present

  Company Profile: Language, the bridge for people to interact with one another, is frequently considered as something insignificant. Due to this lack of awareness, language is not learned properly. As a result, frequently students as well as professionals find difficulty in interacting with others and in solving their language problem. Established in 2021, Language and Education (LATION) comes with an idea to bring language and education together in order to build the awareness that language is one of crucial aspects that can support a society in improving their life as student and professional. For now LATION provides two main services, English Private Course consisting of several class types and English Proofreading, specifically Academic and Translation Proofreading. Job Description: *Initiating and managing the services (English Private Course and English Proofreading) *Updating the services materials in accordance to the development of education *Building and maintaining a good relationship with customers *Being in charge in conducting the whole services responsibilities *Monitoring and evaluating the process of each service in order to achieve customers' highest satisfaction level *Handling, following up, and documenting customers' payment Show less



Skill Academy by Ruangguru

• Indonesia
• Education Administration Programs
• 200 - 300 Employee

• Inbound Education Consultant

  • Aug 2021 - Oct 2021

  * Handling day to day customer service operations for Ruangguru * Resolving issues and queries from customers to ensure a high customer satisfaction level * Conveying certain issues which need to be escalated to the team leaders * Documenting issues and queries from customers for the team evaluation * Handling day to day customer service operations for Ruangguru * Resolving issues and queries from customers to ensure a high customer satisfaction level * Conveying certain issues which need to be escalated to the team leaders * Documenting issues and queries from customers for the team evaluation



Cudy Technologies

• Singapore
• E-Learning Providers
• 1 - 100 Employee

• Customer Support

  • May 2020 - Nov 2020

  * Providing responses and solutions for the customers via live chat * Handling the customers' and clients' problems * Following up customers who leave messages on the company's helpdesk widget outside of working hours * Initiating the process of documentation for future support team employees * Creating questions and answers for the company's FAQ page * Updating the FAQs based on the company's products updates * Following up clients' payment settlement * Providing responses and solutions for the customers via live chat * Handling the customers' and clients' problems * Following up customers who leave messages on the company's helpdesk widget outside of working hours * Initiating the process of documentation for future support team employees * Creating questions and answers for the company's FAQ page * Updating the FAQs based on the company's products updates * Following up clients' payment settlement



Novotel Suites Yogyakarta Malioboro

• Yogyakarta, Indonesia

• Telephone Operator

  • Feb 2020 - Mar 2020

  * Responding to the incoming calls and making the outgoing calls * Preparing certain documents needed by Front Office staffs * Responding to the incoming calls and making the outgoing calls * Preparing certain documents needed by Front Office staffs



CIE Central International Education

• Indonesia
• Education Administration Programs
• 1 - 100 Employee

• English Teacher

  • Oct 2018 - Dec 2019

  * Teaching IELTS, TOEFL, and Academic English * Making reports for Academic English students * Supervising TOEFL Test * Editing certain documents for the students' enrollment * Teaching IELTS, TOEFL, and Academic English * Making reports for Academic English students * Supervising TOEFL Test * Editing certain documents for the students' enrollment



Sanata Dharma University

• Indonesia
• Higher Education
• 100 - 200 Employee

• English Grammar Tutor

  • Aug 2016 - May 2018

  * Teaching English Grammar to English Letters Department students * Substituting the lecturers when the lecturers could not attend the class * Teaching English Grammar to English Letters Department students * Substituting the lecturers when the lecturers could not attend the class