Yustika Utami
Front Desk Staff at Batiqa Hotels- Claim this Profile
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English Limited working proficiency
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Indonesian -
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Spanish Elementary proficiency
Topline Score
Bio
Experience
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Batiqa Hotels
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Indonesia
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Hospitality
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100 - 200 Employee
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Front Desk Staff
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Jun 2021 - Present
-Perform all check-in and check-out tasks-Manager online and phone reservations-Inform customers about payment methods -Register guests collecting necessary information (like contact details and exact dates of their stay)-Welcome guests upon their arrival and assign rooms-Provide information about the hotel-Respond to clients’ complaints and needs-Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished-Confirm group reservations and arrange personalized services for VIP customers-Upsell additional facilities and services-Maintain updated records of bookings and payments
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PT Garuda Indonesia
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Indonesia
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Airlines and Aviation
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500 - 600 Employee
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Flight Attendant
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Apr 2018 - Apr 2020
Licensed for A330-200/300, B737-800, CRJ1000, ATR72-600- Providing information, guidance, and assistance for safety and comfort for passengers on board - Presenting emergency equipment and giving instructions- Assisting passengers and cabin crew during normal and emergency situations- Providing special help to passengers with special needs (such as children, disabled persons, elderly, pregnant passengers)- Submitting analytic reports concerning flight incidents- Greeting customers, preparing, and serving meals and beverages for passengers
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Secretary
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Nov 2016 - Nov 2017
- Drafting documents and correspodences- Arranging and reminding schedule for manager- Preparing payment report- Preparing documents for meeting- Managing travel arragement - Assisting for work out of city - Drafting documents and correspodences- Arranging and reminding schedule for manager- Preparing payment report- Preparing documents for meeting- Managing travel arragement - Assisting for work out of city
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Accountant
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Mar 2014 - Aug 2014
Internship Program- Managing finacial administration- Inputing financial transaction- Making financial report Internship Program- Managing finacial administration- Inputing financial transaction- Making financial report
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Education
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SMK Negeri 1 Pekanbaru
Vocational High School, Accounting