Yustika Utami

Front Desk Staff at Batiqa Hotels
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Contact Information
us****@****om
(386) 825-5501
Location
Jakarta Metropolitan Area, IN
Languages
  • English Limited working proficiency
  • Indonesian -
  • Spanish Elementary proficiency

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Experience

    • Indonesia
    • Hospitality
    • 100 - 200 Employee
    • Front Desk Staff
      • Jun 2021 - Present

      -Perform all check-in and check-out tasks-Manager online and phone reservations-Inform customers about payment methods -Register guests collecting necessary information (like contact details and exact dates of their stay)-Welcome guests upon their arrival and assign rooms-Provide information about the hotel-Respond to clients’ complaints and needs-Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished-Confirm group reservations and arrange personalized services for VIP customers-Upsell additional facilities and services-Maintain updated records of bookings and payments

    • Indonesia
    • Airlines and Aviation
    • 500 - 600 Employee
    • Flight Attendant
      • Apr 2018 - Apr 2020

      Licensed for A330-200/300, B737-800, CRJ1000, ATR72-600- Providing information, guidance, and assistance for safety and comfort for passengers on board - Presenting emergency equipment and giving instructions- Assisting passengers and cabin crew during normal and emergency situations- Providing special help to passengers with special needs (such as children, disabled persons, elderly, pregnant passengers)- Submitting analytic reports concerning flight incidents- Greeting customers, preparing, and serving meals and beverages for passengers

    • Secretary
      • Nov 2016 - Nov 2017

      - Drafting documents and correspodences- Arranging and reminding schedule for manager- Preparing payment report- Preparing documents for meeting- Managing travel arragement - Assisting for work out of city - Drafting documents and correspodences- Arranging and reminding schedule for manager- Preparing payment report- Preparing documents for meeting- Managing travel arragement - Assisting for work out of city

    • Accountant
      • Mar 2014 - Aug 2014

      Internship Program- Managing finacial administration- Inputing financial transaction- Making financial report Internship Program- Managing finacial administration- Inputing financial transaction- Making financial report

Education

  • SMK Negeri 1 Pekanbaru
    Vocational High School, Accounting
    2013 - 2016

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