Experience

The St. Regis Dubai, The Palm

• United Arab Emirates
• Hospitality
• 100 - 200 Employee

• Guest Arrival Expert

  • Jul 2022 - Present

  Responsibilities:•Arrange transportation (e.g., taxi, shuttle bus, Uber) for guests/residents/visitors, and record advance transportation request as needed• Contacts appropriate individual or department (e.g.. Valet, Front Desk, Housekeeping. Engineering. Security/Loss Prevention) as necessary to resolve guest call, request, or problem.•Follow up with guests to ensure their requests or problems have been met to their satisfaction.• Manage access to technological devices within public spaces (e.g., television, remote control, computer, internet, games, etc.) and provide basic troubleshooting assistance or refer to appropriate individual or department (e.g..Engineering, Security/Loss Prevention)• Contact appropriate individual or department Show less

• Security Officer

  • May 2021 - Jun 2022

  RESPONSIBILITIES:• Customer service: greeting the guest appropriately and attempting to resolve their issues.• Escort the visitors from the lobby to the entrance and from entrance to the lobby.• Dealing with guests complains and request.• Dealing with Lost and found.• First Aider and Fire fighter at the emergiency situation.• Emergiency equipment inspection.



Sahara Centre

• United Arab Emirates
• Apparel & Fashion
• 1 - 100 Employee

• Customer Service Staff

  • Nov 2020 - May 2021

  Responsibilities: ●Answering questions about a company’s products or services ●Delivering information about a company’s offerings ●Handling customer complaints ●Collecting and analyzing customer feedback Responsibilities: ●Answering questions about a company’s products or services ●Delivering information about a company’s offerings ●Handling customer complaints ●Collecting and analyzing customer feedback



Sea Cliff Resort & Spa

• Tanzania
• Hospitality
• 1 - 100 Employee

• Bellperson

  • Apr 2018 - Mar 2020

  Responsibilities •Welcoming and receiving guests with a smile. •Giving a warm welcome to guests. •Notify supervisors of specific and special guest's needs •Accompanies the guest to the room, pulling the luggage on a rack. •Bellmen often are called upon to help other departments when the hotel is busy. •Bellmen typically remain in the lobby to assist with guest arrival. Responsibilities •Welcoming and receiving guests with a smile. •Giving a warm welcome to guests. •Notify supervisors of specific and special guest's needs •Accompanies the guest to the room, pulling the luggage on a rack. •Bellmen often are called upon to help other departments when the hotel is busy. •Bellmen typically remain in the lobby to assist with guest arrival.