Experience

NIUMAG CORPORATION

• China
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Vice President

  • Apr 2014 - Present

  Lead the R&D , Application , Service team, and Oversea market of North American Lead the R&D , Application , Service team, and Oversea market of North American



Siemens Healthineers

• Hospitals and Health Care
• 700 & Above Employee

• Head of Uptime Service Center , Siemens healthcare

  • Jan 2010 - Present

  Managing the CS Operation including Uptime Service Center and Technical Support CenterEnsure high operational performance to support a Service DepartmentImplement all required processes to run a service operation efficient and profitable

• Head of Application Service Asia Australia

  • Apr 2013 - Feb 2014

  Manage the RHQ Asia Australia Application Services Team,Located in Singapore; Manage functionally the Application Training and Support activities in the Asia Australia countries by ensuring availability of appropriate resources and processes; Manage the Application Service Business in Asia Australia countries, ensure the target of Application Service revenue and profit can be archieved with highest level of customer satisfaction in regards to Applications Support and Training portfolio and delivery; supervising andmonitoring the performance of the application activities. Show less



Philips

• Netherlands
• Hospitals and Health Care
• 700 & Above Employee

• Senior Technical Support Manager, China

  • Jun 2006 - Jan 2010

  Managing the CS Operation of a Technical Support CenterEnsure high performance operation of a Service DepartmentImplement all required processes to run a service operation

• CustomerCare Center Manager

  • Nov 2004 - Jun 2006

  Managing the CS Operation of a Customer Care CenterEnsure high performance operation of a Service DepartmentImplement all required processes to run a service operation

• Customer Support Manager, East China.

  • Jan 2004 - Nov 2004

  Maintain and managed, professional service operations which is capable of meeting customer requests in accordance with customer contract obligations and satisfaction. Provide support, guidance, leadership and direction of zone service team.

• Customer Support Manager, Shanghai Branch

  • Dec 2000 - Dec 2003

  Managing the Customer Service in the East/Central/South West China as an economic unit with a process oriented organization.Following local and HQ defined business objective for archiving required operating profit.Expanding Healthcare competitiveness with professional services to ensure highest customer satisfaction in the selected region



Philips

• Netherlands
• Hospitals and Health Care
• 700 & Above Employee

• Customer Support Supervisor, Shanghai Branch.

  • Dec 1998 - Dec 1999

  Managing the Customer Service in the East/Central/South West China as an economic unit with a process oriented organization.Following local and HQ defined business objective for archiving required operating profit.Expanding Healthcare competitiveness with professional services to ensure highest customer satisfaction in the selected region

• Senior Customer Service Engineer,MR

  • Feb 1995 - Dec 1998

  Provide customer service to customer for MR system, Provide technical support to other engineer.

• Customer Service Engineer,MR

  • Feb 1994 - Feb 1995

  Provide Service for MR system of Philips Customer.



Shanghai RuiJin Hospital

• Shanghai City, China

• Customer Service Engineer

  • Aug 1993 - Jan 1994

  Repair/manitenance the Medical system in Radiological Departement. Repair/manitenance the Medical system in Radiological Departement.