Yury Andreev

Project Manager at CB OTKRITIE (CJSC)
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Contact Information
us****@****om
(386) 825-5501
Location
Moscow, Moscow, Russia, RU
Skills

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Credentials

  • ITSM
    EXIN
  • MCSA
    Prometric

Experience

  • CB OTKRITIE (CJSC)
    • Banking
    • 1 - 100 Employee
    • Project Manager
      • Feb 2013 - Present

  • Citi
    • United States
    • Financial Services
    • 700 & Above Employee
    • Desktop Support Team Leader
      • Jun 2009 - Present

      Leading the team on one of the main locations in Moscow. Responsible for ensuring that delegated tasks are done accurately, on-time, and performed within the scope of the SLO, planning and managing the operational activities of onsite team to ensure that the customer service is inline with the customer requirements.Review and implementations procedures.

    • Problem manager
      • Jun 2008 - Jun 2009

      Problem mangement implemetation. Procedure creation and process implementation.Resolving the root cause of incidents and thus to minimize the adverse impact of incidents and problems on business that are caused by errors within the IT infrastructure, and to prevent recurrence of incidents related to these errors.Team Leader backup for Remote Support group of distributed team of 14 Helpdesk employees located in Moscow and 6 regional cities across the Russia.Resolving complex issues and manage conflicts. Show less

    • Desktop support specialist
      • Jun 2006 - Jun 2008

      Provided excellent customer support for users within the main offices and remote offices on a daily basis

  • CROC
    • Russian Federation
    • IT System Training and Support
    • 700 & Above Employee
    • Helpdesk specialist (Citi)
      • Jun 2005 - Jun 2006

      New branches deployment (new PCs installation, cabling, equipment installation in server room) Desktop support New branches deployment (new PCs installation, cabling, equipment installation in server room) Desktop support

  • Business Consult Technology
    • Helpdesk specialist
      • Aug 2004 - Jun 2005

      on site support VIP support procurment of hardware equipment support of company TI infrastructure including cabling, workstations and servers on site support VIP support procurment of hardware equipment support of company TI infrastructure including cabling, workstations and servers

Education

  • Национальный Исследовательский Ядерный Университет «МИФИ» (бывший Московский Инженерно-Физический Институт)
    Специалист, Электроника и автоматика физических установок
    1998 - 2004

Community

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