Experience

Natalie Tours

• Russian Federation
• Travel Arrangements
• 1 - 100 Employee

• IT project manager

  • Mar 2013 - Present

  Business applications management Planning and implementation of migration from one ERP system to another. System integration and project management External suppliers and contractors management. Business applications management Planning and implementation of migration from one ERP system to another. System integration and project management External suppliers and contractors management.



Furkey

• Russia

• IT project manager

  • Jun 2012 - Mar 2013

  Start-up business in Russia of foreign furniture company. IT projects management, Moscow office opening. Coordination of freelancers team(site content, SEO). Start-up business in Russia of foreign furniture company. IT projects management, Moscow office opening. Coordination of freelancers team(site content, SEO).



JTI (Japan Tobacco International)

• Switzerland
• Tobacco Manufacturing
• 700 & Above Employee

• Senior IT Analyst

  • May 2006 - May 2012

  Provide business with best IT services (insourced&outsourced) Provide Business with high quality IT services and expertise. Management and support of IT infrastructure, IT projects coordination(involving insourced/outsourced staff). Business analysis, requirements for new IS gathering. Contracts agreement and further coordination. Development and improvement of ITSM procedures related to customer support, infrastructure management and business applications, (SLA,KPI). People management(2 junior analysts, 2 outstaffed specialists in St.Pete). Annual budget preparation for Moscow and regions(including CAPEX, OPEX, etc). Purchase management for all Russia sites. In JTI I was also IT training coordinator, responsible for: budget planning, collecting training needs, coordinating training schedule, contract agreement and whole project lifecycle. Also I am an Author and the Presenter of numerous trainings and presentations: IT induction - IT services for business users. MS Windows7 and Office2010 training and communication program(held in St.Pete for ~100 employees) SQL queries for Finance and other presentations for different audiences. Several projects implemented by me: Migration of Petro factory from WinXP to Windows-7 and further communication and training program ~150 business users: Application portfolio, project budget planning and realization, leading a team of 2 outstaffed specialists, zero business disruption). NetInventory system development(C#. .NET, SQL) and implementation (Inventarization system implemented in all Russia locations and factories related to JT group of companies) Show less



Quickline

• Engineer

  • May 2005 - Mar 2006

  Support of distributed network (Ethernet/Radio/Fibrechannel) and network equipment. Major Achievements 1) After analysis of mobile call rates significantly decreased company’s mobile expenses. 2) Was temporary assigned as head of technical department. Support of distributed network (Ethernet/Radio/Fibrechannel) and network equipment. Major Achievements 1) After analysis of mobile call rates significantly decreased company’s mobile expenses. 2) Was temporary assigned as head of technical department.



MegaFon

• Russian Federation
• Telecommunications
• 700 & Above Employee

• Technical specialist

  • Apr 2004 - Apr 2005

  First line customer support. Second level support of online operators with technical issues. Improved several existing procedures on technical support of call-center operators and clien First line customer support. Second level support of online operators with technical issues. Improved several existing procedures on technical support of call-center operators and clien