Experience

iKO Media Group

• Switzerland
• Telecommunications
• 1 - 100 Employee

• • Nov 2021 - Present

  Configuration telecomunication/broadcasting systems, installation and configuration of technical components. Second level customer support. Playout system configuration, customer second level support, scheduling and playlist converter developmentDatacenter equipment installation and configurationSatellite RF system configuration, troubleshoot and second level supportRTMP, SRT, UDP streams delivery Software Development and maintenance for several company's requirements

• • Apr 2020 - Nov 2021

  Monitor telecomunications/broadcasting systems, supervise the technical components functions and make sure that they are active and problem-free. Customer support - act as the initial point of contact for all of the company's clients.Troubleshoot and fix technical issues. Accountable for managing events and ensuring that they are solved, while mintaining a detailed record of the probles and methods use to solve them. Manage escalation process until resolution, including coordination with in-house engineers and third parties. Playout scheduling managementManage and coordinate technical maintenances related to the company's destribution sevices.Manage real time customers requirement for the ocasional use booking.Manage of company's CRM Show less



Persidera S.p.A.

• Italy
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Operatore NOC

  • May 2011 - Apr 2020

  Monitor of DVB-T, DVB-S, DVB-S2 and IP delivery systems Configuration of the Monitoring system with SNMP protocol Satellite Antenna pointing, Modulator and HPA configuraiton Check list management Remote site device configuration Remote GPS, RX Sat, Modulator, HPA and Transmitters configuration Monitor of DVB-T, DVB-S, DVB-S2 and IP delivery systems Configuration of the Monitoring system with SNMP protocol Satellite Antenna pointing, Modulator and HPA configuraiton Check list management Remote site device configuration Remote GPS, RX Sat, Modulator, HPA and Transmitters configuration