IT Manager

• Feb 2022 - Present

I’m IT Manager of Surprise.com • manage the day to day operations of the IT Helpdesk team (5 IT agents in Ukraine and Poland) • put in place a triaging tickets in our ticketing portal • my team successfully support over 400 employees globally • implement of IT Helpdesk portal at Jira Service Management • wrote and animated Surprise IT policy • put in place a SLA for the IT Helpdesk team I’m responsible for all IT assets • organised inventory and management IT assets (400+ laptops, monitors, IT accessories • wrote and animated Surprise IT asset policy • implemented laptops usage monitoring I’m responsible for all SAAS • inventory and catalog all SAAS • review and optimise the monthly SAAS budget Show less

Information Technology Helpdesk Manager

• Apr 2021 - Sep 2022

I’m IT Helpdesk Manager of DataRobot • manage the day to day operations of the IT Helpdesk team (6 IT agents in Ukraine, US, and Japan) • put in place a triaging tickets in our ticketing portal • my team successfully support over 2,000 employees globally • manage the migration of IT Helpdesk portal from FreshService to ServiceNow • wrote and animated DataRobot IT policy • put in place a SLA for the IT Helpdesk team I’m responsible for all IT assets • organised inventory and management IT assets (2,000+ laptops, monitors, IT accessories • wrote and animated DataRobot IT asset policy • implemented laptops usage monitoring I’m responsible for international IT procurement • manage $600,000 in the year IT budget for international IT procurement • organised successful collaboration IT team with People team on the process of ordering IT equipment for the international new hires • signed direct contract with Apple (Germany, Denmark, UK, Australia, Singapore, Japan) and opened Apple Custom Online Stores for DataRobot • make relationships and success collaborations with Apple partners: Brilyant IT Solutions (India), Vega Solutions (India), Rahi (worldwide), Compu b (Ireland and UK) Show less

Country IT Leader (IT Director)

• May 2019 - Apr 2021

I’m IT leader of Decathlon Ukraine • put in place a sustainable, secure and efficient organization. • created and implemented the Disaster Recovery Plan (DRP) and Risk Mapping to identify and mitigate company IT risks • set up IT outsourcing support in order to make support sustainable in Ukraine. • wrote and animated Decathlon Ukraine IT policy • animate IT budget ( Ukraine & international) and challenge our IT costs => average cost/ user decrease • animate IT projects priorities though steering committee and IT roadmap I’m a product owner of the cashing up system (I organize IT projects, support & processes from IT part, implement RFID, self check out, gift cards, loyalty cards) • implemented RFID, gift cards, loyalty cards and self check out I responsible to organize IT support in Decathlon Ukraine (cashing up, network, infrastructure) • created a clear 1st level support process which will function without my participation I responsible for all IT assets • organized inventory and management IT assets, found the solution to secure our IT assets I’m the Data Engineer of Decathlon Ukraine • help business leaders to find the right data for their business need • give them autonomy by providing them training Show less

Senior IT Officer

• Oct 2006 - May 2019

• IT-infrastructure management (~80 desktops in Office and 150 laptops in Fields, 29 Servers, 1 VMware Cluster, ~100 iPad, all network devices, WiFi, printers and etc) • Disaster Recovery Plan • Apple iOS devices management (Apple Configurator 2, AppleScript, Apple Automator) • Backup strategy (Veeam Backup) and backup tape management • ETMS systems (Ascent CRM) implementation, maintenance and support • SQL Server maintenance • SCCM and WSUS implementation and administration • IT-security management • User IT-trainings • Responsible for providing stable assess to IT-services (24 h/day, 7 d/week, 365 d/year) Show less

Help Desk Engineer

• Feb 2006 - Oct 2006

Systems Implementation Engineer

• Oct 2005 - Feb 2006

Shift Administrator

• Jun 2004 - Oct 2005

IT Engineer

• Sep 2001 - Feb 2005