Project Delivery Manager

• Nov 2021 - Present

Project Manager

• Oct 2019 - Oct 2021

- Managing project success: defining project success criteria and making sure the team is on the best possible path of reaching it (experience with agile, waterfall, SLA projects with teams of up to 10 people); - Stakeholder management: collecting and managing expectations of everyone who has an influence on reaching the project success (team, vendor, organization, etc); - Managing project's profitability: making sure every project brings needed value to the company (for example, financial profitability or strategic value): experience with fixed price/dedicated team/time&material projects; - People operations: managing employees' performance and salary review/acting as a career consultant and soft skills coach (over 20 people as direct reports at multiple projects); - Company evolution contributor: identifying areas for improvement in the company-level processes (mostly PMO/performance review operations) and facilitating constant improvements.

Head of Sales

• Feb 2018 - Sep 2018

- managing B2C sales department's staff and coordinating the work of sales team leads (over 20 people as direct reports);- working on development of strategic plans for achieving quarterly revenue targets and monitoring their progress; - being responsible for planning and implementation of quality improvement and productivity improvement programs across the company;- identifying key areas for improvement in the sales process;- continual training and development of all members of the sales department- conducting regular reporting on relevant sales metrics;- development of Sales Force reports and dashboards- recruitment and selection for the sales department.

Sales Team Lead

• Sep 2016 - Jan 2018

- Managing a sales team with up to 10 employees ;- Making propositions, giving suggestions and designating sales targets to each member of the team;- Generating action plans to enhance performance and productive capacity of employees;- Soliciting for other job duties needing attention to enhance team's performance;- Troubleshooting complicated workflow cases;- Communicating with customers (resolving complaints, closing sales);- Everyday cooperation with other departments and top management;- Providing regular reports on team's performance;- Implementing workflow updates and assuring their functionality.

B2C Sales Manager

• Dec 2015 - Aug 2016

- Providing technical support via phone and chat;- Troubleshooting in all types of Mac OS;- Identifying customer's initial issue and switching him/her to the presale part;- Offering company’s remote service and persuading potential customers to purchase it;- B2C sales;- Retention sales;- Working with customers mostly from the USA, Canada, Australia, UK and Russia.

Customer Service Representative

• Sep 2014 - Aug 2015

I was engaged in the «Delticom» project which consisted in working as a CS agent at an US-based online shop of tires. Responsibilities: • receiving calls from American customers, dealing with their requests; • processing emails; • orders’ data base administrating (adjusting necessary changes to orders, taking online payments, contacting UPS regarding delivery issues, escalating issues to other departments, etc.) I was engaged in the «Delticom» project which consisted in working as a CS agent at an US-based online shop of tires. Responsibilities: • receiving calls from American customers, dealing with their requests; • processing emails; • orders’ data base administrating (adjusting necessary changes to orders, taking online payments, contacting UPS regarding delivery issues, escalating issues to other departments, etc.)