Business Intelligence Analyst

• Sep 2021 - Present

As a Healthcare Process Improvement Specialist, I excel in creating and managing spreadsheets, monitoring indicators, and driving continuous enhancements within hospital units. My expertise lies in analyzing indicators, devising strategies, and implementing improvements that optimize results. I specialize in developing reception indicators to gauge perceived quality, sector productivity, and employee performance, utilizing tools like Power BI and Excel to transform data into actionable insights. Leveraging Key Performance Indicators (KPIs), I evaluate patient satisfaction, identify service improvement opportunities, and foster team productivity. Notably, I pioneered an innovative outpatient exam conversion indicator, yielding substantial gains across the entire ABC region. I have presented comprehensive medical productivity reports using dynamic Power BI dashboards, facilitating strategic decision-making through insightful data analysis. My skillset includes critical analysis for identifying improvement opportunities and successfully implementing effective solutions. Show less

Administrative Assistant

• Apr 2020 - Aug 2021

Hospital Messenger

• Oct 2018 - Apr 2020

Internship

• Feb 2014 - Jan 2016

Web Designer

• Sep 2012 - Jul 2013