Yure Etrata
CEO at SmartCrewPH- Claim this Profile
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Topline Score
Bio
Marte Nuyda
I've watched and nurtured Yure grow from an eager supervisor to a key player on account delivering customer satisfaction from SAT 35 to 97%. His management style reflecting Lean and SMART disciplines effects change fast and permanent allowing one to move on to the next big issue to the other. He is a great trouble shooter. I've also had a chance to work with him with a start up project to great success at the onset. He plans well and places critical contingencies across potential red flags before they even arise. All this based on his "fun and lets do this attitude". He is also the brainchild of FunCom and places very high stakes in retention and employee satisfaction as key component to any KRA/KPI success.
Maria Theresa Burgos
working with Yure is so much Fun. Never a dull moment, his positive energy allows him to be able to work with ease. he accomplishes tasks on time and is very receptive to feedback.
Marte Nuyda
I've watched and nurtured Yure grow from an eager supervisor to a key player on account delivering customer satisfaction from SAT 35 to 97%. His management style reflecting Lean and SMART disciplines effects change fast and permanent allowing one to move on to the next big issue to the other. He is a great trouble shooter. I've also had a chance to work with him with a start up project to great success at the onset. He plans well and places critical contingencies across potential red flags before they even arise. All this based on his "fun and lets do this attitude". He is also the brainchild of FunCom and places very high stakes in retention and employee satisfaction as key component to any KRA/KPI success.
Maria Theresa Burgos
working with Yure is so much Fun. Never a dull moment, his positive energy allows him to be able to work with ease. he accomplishes tasks on time and is very receptive to feedback.
Marte Nuyda
I've watched and nurtured Yure grow from an eager supervisor to a key player on account delivering customer satisfaction from SAT 35 to 97%. His management style reflecting Lean and SMART disciplines effects change fast and permanent allowing one to move on to the next big issue to the other. He is a great trouble shooter. I've also had a chance to work with him with a start up project to great success at the onset. He plans well and places critical contingencies across potential red flags before they even arise. All this based on his "fun and lets do this attitude". He is also the brainchild of FunCom and places very high stakes in retention and employee satisfaction as key component to any KRA/KPI success.
Maria Theresa Burgos
working with Yure is so much Fun. Never a dull moment, his positive energy allows him to be able to work with ease. he accomplishes tasks on time and is very receptive to feedback.
Marte Nuyda
I've watched and nurtured Yure grow from an eager supervisor to a key player on account delivering customer satisfaction from SAT 35 to 97%. His management style reflecting Lean and SMART disciplines effects change fast and permanent allowing one to move on to the next big issue to the other. He is a great trouble shooter. I've also had a chance to work with him with a start up project to great success at the onset. He plans well and places critical contingencies across potential red flags before they even arise. All this based on his "fun and lets do this attitude". He is also the brainchild of FunCom and places very high stakes in retention and employee satisfaction as key component to any KRA/KPI success.
Maria Theresa Burgos
working with Yure is so much Fun. Never a dull moment, his positive energy allows him to be able to work with ease. he accomplishes tasks on time and is very receptive to feedback.
Experience
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SmartCrewPH
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Philippines
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Staffing and Recruiting
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1 - 100 Employee
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CEO
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Feb 2020 - Present
SmartCrewPH is a BPO and virtual remote staffing company in the Philippines with a team of highly skilled individuals with more than 10 years of experience in the home-based industry. Our back-office outsourcing services deliver cost-savings and improve efficiency. We make it easy to lower your costs, access talent, focus on core business, and enhance capacity for growth. SmartCrewPH is a BPO and virtual remote staffing company in the Philippines with a team of highly skilled individuals with more than 10 years of experience in the home-based industry. Our back-office outsourcing services deliver cost-savings and improve efficiency. We make it easy to lower your costs, access talent, focus on core business, and enhance capacity for growth.
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Digital Marketing
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United States
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Advertising Services
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700 & Above Employee
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Senior Operations Project Manager
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May 2019 - Aug 2021
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Alorica
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United States
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Outsourcing/Offshoring
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700 & Above Employee
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Operations Manager
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May 2018 - Jun 2019
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Teleperformance
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France
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Operations Manager
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Jun 2016 - Apr 2018
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Operations Supervisor
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Jan 2015 - Jun 2016
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Survey Sampling International
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United States
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Market Research
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400 - 500 Employee
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Project Manager
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Jan 2011 - Jan 2015
Handled 7 Operations Supervisors with 100 agents in average doing outbound calls to do survey and reach quota in a daily basis
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Project Supervisor
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Jul 2010 - Jan 2011
Run projects for specific provider with quota to reach in a daily basis and conducts clients call for project specifications
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Market Researcher
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Jan 2010 - Jul 2010
Calling outbound household from 5pm-9pm EST to conduct political/consumer survey.
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Medical Transcription Industry Association (MTIA)
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United States
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Non-profit Organization Management
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1 - 100 Employee
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Supervisor
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Jun 2005 - Mar 2007
Started as a medical transcriptionist for 6 months and was promoted with 45 WPM. Also closely worked with outsourced clients from Albany, New York. Started as a medical transcriptionist for 6 months and was promoted with 45 WPM. Also closely worked with outsourced clients from Albany, New York.
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Education
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2008 - 2010
STI College
Associate in Computer Technology, Computer Science -
2005 - 2008
University of the Visayas
Computer Technology, Tourism and Travel Services Management
Community
