Yuray Lemus
Application Support Engineer at Providence Partners, LLC- Claim this Profile
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Español Native or bilingual proficiency
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Ingles Professional working proficiency
Topline Score
Bio
Credentials
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Microsoft Office Specialist Core 2003
Microsoft
Experience
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Providence Partners, LLC
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United States
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Staffing and Recruiting
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1 - 100 Employee
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Application Support Engineer
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Jun 2021 - Present
• Provide application support to business and operation users in the Pitney Bowes e-Commerce Fulfillment business • Troubleshooting of production systems identifying issues in the code or in the data providing basic SQL data patches when needed • Perform root cause analysis of issues • Perform monitoring and reporting of system availability using tools like Site 24x7, Sumo Logic, New Relic, LogicMonitor • Maintain knowledge base documentation • Coordination between teams to perform maintenance activities to the servers • Following up the issues trough a ticketing tool (Jira) meeting the business SLAs • Assist QA and development process by providing the steps to reproduce the issues • Performed API testing and troubleshooting using Postman Show less
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Tata Consultancy Services
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India
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IT Services and IT Consulting
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700 & Above Employee
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Application Support Specialist
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Jul 2018 - Sep 2021
• Performed application support role for banking applications, provided L2 response to business incidents. Supported applications based on Java and .NET. • As part of the support activities I interacted with Linux based servers to provide status and response on availability incidents, performed basic troubleshooting and log analysis and based on the need I shared the information to the L3 team for further analysis. • Queries execution on MySQL database. • Creation of basic Change Requests like delink appdynamics from an application, COB tests. • Monitoring applications activity like memory or CPU usage, Network, health rules trough Appdynamics tool. • Execution or status change of jobs in Autosys. • Creation of ServiceNow daily reports in order to know how many tickets does team has open, how many tickets were resolved on the month and classification of the same, so the business can know what kind of incidents we get the most. • Creation of knowledge Articles. • Received knowledge transfer from previous support vendor and created documentation to speed up on boarding of new team members. Show less
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Honeywell
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United States
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Appliances, Electrical, and Electronics Manufacturing
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700 & Above Employee
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System Intrusion Analyst
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Mar 2015 - Mar 2017
Providing support and assistance to customers from Canada and United States to Honeywell alarm products.Reports generation by agent to perform quality assurance on cases categorization. Also reporting validation of amount of calls received versus amount of cases logged.
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Mobility Agent
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Feb 2014 - Mar 2015
Mobile support and configuration (iOS, Android, Windows Phone, and Blackberry) for Canada, US and Latin American usersData Analysis like Zero usage reports and RPA´S. Reports used to show the business the possible savings by removing all the expenses by lines with no usage,also reducing costs by analyzing the usage and cost of each line determining the best cellphone plan for each employee.Inventory Project leadership; Organized and planned strategy to update the inventory in order to charge line costs to the proper employee and get rid of non-used lines. Show less
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Service Desk Agent
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May 2012 - Feb 2014
Customer Service - Providing support and assistance to Honeywell employees from Canada and Latin America to resolve issues, requests or inquiries with their computer, mobile phones, email, instant messaging and remote access.Tracking and giving following to major incidents and outages with Remedy ITSM system
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Education
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2006 - 2011
Universidad Politécnica de San Luis Potosí
Grado en Ingeniería, Ingeniería en Tecnologias de la informacion
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