Experience

JW Marriott Medan

• Indonesia
• Hospitality
• 1 - 100 Employee

• Loyalty Manager

  • May 2022 - Present



RS Columbia Asia Indonesia

• Indonesia
• Hospitals and Health Care
• 100 - 200 Employee

• Marketing Executive

  • Jun 2021 - Apr 2022



Four Points by Sheraton

• Hospitality
• 700 & Above Employee

• Duty Manager

  • Oct 2019 - Nov 2020



Renaissance Kuala Lumpur Hotel

• Restaurants
• 1 - 100 Employee

• Front Office Supervisor

  • Jan 2013 - Jan 2018

  1. Supervising and directing the activities of the guest service team members to ensure that all team members are delivering prompt, efficient and friendly service in professional manner. 2. Assisting guest service team members with performing job duties as necessary 3. Working quickly and independently to resolve operational and/or guest issues when necessary, ensuring proper follow through with appropriate manager 4. Ensuring guest needs and concerns are responded to in a timely professional and friendly manner with a focus on recovery when applicable 5. Trainning and developing team members 6. Assisting with preparing and adjusting weekly. Work schedules in accordance with staffing guidelines and labor fore cast 7. Check in and check out guest 8. Handling guest complaints 9. Able to do cashering 10. Handle administrative work e.g. prepared staff duty roster, payroll, up selling, prepared invoice and all reception task. Show less



JW Marriott Medan

• Indonesia
• Hospitality
• 1 - 100 Employee

• Front Desk Agent

  • Jul 2011 - Sep 2012

  1. Ensure maximum guest satisfaction through personal recognition and prompt cordial attention & from arrival through departure. 2. Make sure guests and other VIP are receive special recognition and service. 3. Informs other operating departments, Housekeeping and Food & Beverage, on matter which concern them. 4. Establish and maintains effective employee relations. 5. Oversees maintenance of efficient repeat guest history system. 6. Maintains appropriate standards of conduct. dress, hygiene, uniform, appearance and posture . 7. Promotes Inter - Hotel sales and in - house facilities. 8. Checks VIP rooms for amenities. 9. Inform senior management of special guest related problems, 10. Handles guest complaints and refers them as necessary. Follows up on corrective action. 11. Inspect cleanliness & amenities of room guests for special guests. 12. ReviewsVIPliststocheckroomallocations,amenities,specialrequests. 13. Prepares requisitions for amenities on a timely basis. 14. Support and assist Front Office Manager 15. To show loyalty towards the company 16. Be flexible and extend job duties to carry out any other reasonable duties and responsibility within the job capability, to meet the hotel demands and guest needs. Show less



Grand Aston City Hall Medan

• Greater Medan

• Guest Relations Officer

  • Jun 2010 - Jun 2011

  1. Ensure whenever possible, guest receive personal recognition 2. Review current arrival list and familiar with it on daily basis 3. Assist with the preparation amenities program and its distribution 4. Attends to the guest needs, queries promptly and efficiently 5. Updates and helps maintain accurate Guest History Program 6. Promote hotel facilities 7. Reports daily activities in log book. 8. Plan and coordinate the provision of friendly, efficient services to guests 9. Schedule activities for guests 10. Plan and coordinate all promotional activities targeting clients 11. Trace relevant statistics about clientele 12. Coordinate and supervise all activities for guests 13. Assist with check-ins / check-outs of clients 14. Greet Guests upon arrival 15. Assist guests with airline bookings and reconfirmation's 16. Assist all departments in being receptive to the needs of guests 17. Assist staff with language and culture 18. Attend recreation activities when necessary 19. Plan and conduct group and function rundown meetings 20. Assist in any other duties when required by the Front Office Manager 21. Assist with translations (information: guest directory; menus etc.) as required 22. Provide feedback from Guests to Front Office Manager for action Show less



Rhu Fine Dining Restaurant

• Tanjung Rhu

• Senior Waitress

  • Jun 2008 - Jun 2010

  1. Promote the image of Tanjung Rhu Resort as a professional organization. 2. Ensure to maintain a personal attitude of a high standard and quality, which produce efficiency, and productivity of the restaurant department. 3. Support the management operations and decisions. 4. Assist the daily meeting. 5. Run assessments throughout the year. 6. Deal with several personal projects 7. Train and continually develop the Restaurant team to achieve their personal best. 8. Support training initiatives in line with the business needs and Investors in People. 9. On a day to day basis plan, organize and direct the work of the Restaurant team. 10. Encourage and coach the department and to develop teamwork and working practices to deliver excellent standards. 11. Development the culture of Training within the Restaurant department and assist in the improvement of the retention of staff. 12. Comply with all Company policies and legal requirements relating to the operations of the hotel with special reference to Health and Safety. 13. Maintain the standards of the Rhu Restaurant 14. To react to all customer requests positively and deal with them appropriately. 15. Ensure the correct appearance of all of the Restaurant areas. 16. Comply with all security measures to ensure the protection of guests and company property. 17. Ensure that all equipment is functional and used according to company/ manufacture's guidelines. 18. To support effective communication within the hotel by being receptive to issues communicated to you and to ensure that you pass all relevant communications from colleagues or guests to the appropriate person. Show less