Experience

City of Shreveport

• United States
• Government Administration
• 100 - 200 Employee

• Management Assistant

  • Jun 2019 - Present

  • Performs highly responsible management work in the service delivery of a specific function or operation of the department. • Process payroll, accounts payable, accounts receivable, and invoices• Type or generate memos, letters, reports, or other established formats for information and/or data; inputs data, files and retrieves documents both manual and electronic; use other common office machines such as typewriter, copier, recorder, fax and calculator. • Performs accounts receivable and accounts payable for education program, travel mileage and other office financial transactions. • Formulates budget estimates, generates purchase orders, requisitions, and contracts, and maintains the financial records.• Attends and participates in conferences, meeting, briefings, and interviews with officials, administrators, and clients to conduct department business.



City of Shreveport

• United States
• Government Administration
• 100 - 200 Employee

• Human Resources Technician II

  • 2018 - 2019

  • Serves internal and external customers with quality service.• Inputs data for monthly, weekly and semi-monthly Personnel Action Form(s).• Files, maintains and creates all City employee records. • Prepares semi-monthly payroll and leave. Maintains office staff's leave reports and files. • Performs accounts receivable and accounts payable for educational training

• Revenue Specialist III

  • 2018 - 2018

  • Receives and handles all cash and checks received by the City for deposit.• Accepts, investigates and resolves customer complaints and inquiries. • Assists in documenting requirements for automating procedures. • Trains other employees in manual and automated systems. • Prepared Tax Invoices



State of Louisiana

• Government Administration
• 700 & Above Employee

• Administrative Coordinator 3

  • 2017 - 2018

  • Pay Invoices • Reconcile Monthly Bills & travel expense reports• Make copies and send faxes• Frequent use of Microsoft Word, Excel, One Note, and Outlook• Criminal Background Technician • Pay Invoices • Reconcile Monthly Bills & travel expense reports• Make copies and send faxes• Frequent use of Microsoft Word, Excel, One Note, and Outlook• Criminal Background Technician



Max's Pawn Shop

• Pawnbroker

  • 2014 - 2017

  • Price and order inventory• Interact directly with customers by offering information about the products and services we provide• Process loans and pawns• Trained new employees and also input weekly time accrued • Price and order inventory• Interact directly with customers by offering information about the products and services we provide• Process loans and pawns• Trained new employees and also input weekly time accrued



H&R Block

• United States
• Retail
• 700 & Above Employee

• Tax Preparer

  • 2014 - 2014

  ● Organized and coordinated marketing activities for the company ● Processed and filed yearly federal and state taxes ● Performed administrative support, timekeeping duties, and had substantial customer interaction ● Organized and coordinated marketing activities for the company ● Processed and filed yearly federal and state taxes ● Performed administrative support, timekeeping duties, and had substantial customer interaction



Wingspan Portfolio Advisors

• United States
• Wholesale
• 100 - 200 Employee

• Call Center Customer Service Representative

  • 2014 - 2014

  • Performed general clerical and administrative duties including use of PC to type memos, letters, and reports• Processed payments for home owners• Scanned, faxed, and/or mailed important mortgage documents• Collections • Performed general clerical and administrative duties including use of PC to type memos, letters, and reports• Processed payments for home owners• Scanned, faxed, and/or mailed important mortgage documents• Collections



Healthcare and More

• Administrative Assistant

  • 2010 - 2014

  • Planned and scheduled meetings, managed calendar, made conference call arrangements and meeting arrangements while working closely with staff and meeting participants• Compiled and posted information for payroll, purchasing, budget, accounting, and paying document processes• Collected, input and maintained extensive human resource data• Organized and advised in hiring new employees • Planned and scheduled meetings, managed calendar, made conference call arrangements and meeting arrangements while working closely with staff and meeting participants• Compiled and posted information for payroll, purchasing, budget, accounting, and paying document processes• Collected, input and maintained extensive human resource data• Organized and advised in hiring new employees



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Operational Specialist

  • May 2011 - May 2012

  Search and insert information from files into the computer system• Organized and accurately maintained the filing system of confidential information• Processed and entered data entry into the PC• Participated in training new employees in office procedures and routines• Prepared reports by compiling summaries of earnings, taxes, and deductions, and wages. Search and insert information from files into the computer system• Organized and accurately maintained the filing system of confidential information• Processed and entered data entry into the PC• Participated in training new employees in office procedures and routines• Prepared reports by compiling summaries of earnings, taxes, and deductions, and wages.



Walmart

• United States
• Retail
• 700 & Above Employee

• Customer Service Representative

  • 2006 - 2011

  • Receives and handles all cash • Trains other employees in manual and automated systems. • Process money transfers • Performs required research for customer’s inquiries.• Consults and coordinates with other departments, state, federal, and private agencies • Receives and handles all cash • Trains other employees in manual and automated systems. • Process money transfers • Performs required research for customer’s inquiries.• Consults and coordinates with other departments, state, federal, and private agencies