Experience

Singapura Finance Limited

• Financial Services
• 1 - 100 Employee

• Branch Manager

  • May 2023 - Present



Amazon

• United States
• Software Development
• 700 & Above Employee

• Account Specialist

  • Oct 2021 - Present

  - Investigate and assess high risk merchants in detecting suspicious merchant activity and behavior that could pose a risk to Amazon, business partners and customers. - Assist to monitor and analyze merchant behaviors and transactions. - Manage customers' escalations, collaborate with different departments and cascade information to all stakeholders. - Provide guidance and support inquiries from peers and management on a daily basis with regards to cases and investigations. - Investigate and assess high risk merchants in detecting suspicious merchant activity and behavior that could pose a risk to Amazon, business partners and customers. - Assist to monitor and analyze merchant behaviors and transactions. - Manage customers' escalations, collaborate with different departments and cascade information to all stakeholders. - Provide guidance and support inquiries from peers and management on a daily basis with regards to cases and investigations.



DBS Bank

• Singapore
• Banking
• 700 & Above Employee

• Assistant Service Manager

  • Mar 2014 - Oct 2021

  -Efficient checking on relevant or required documents to facilitate high accuracy for every transaction performed. -Meticulously and promptly managed paperwork and data entry. -Handling feedbacks and complaints from customers. -To understand customer ‘s requests and prevent scams and crimes happen - Assist customer to do Daily banking including open account, cards services , safe deposit box service , remittance , edu customer about the digi bank -Efficient checking on relevant or required documents to facilitate high accuracy for every transaction performed. -Meticulously and promptly managed paperwork and data entry. -Handling feedbacks and complaints from customers. -To understand customer ‘s requests and prevent scams and crimes happen - Assist customer to do Daily banking including open account, cards services , safe deposit box service , remittance , edu customer about the digi bank