Quality Improvement Senior Officer

• Jul 2023 - Present

Quality Manager

• Aug 2015 - Jul 2023

Quality Systems Representative

• May 2013 - Jun 2015

- Assists deputy quality manager in coordinating all external and internal quality audits / assessments for the organization - Track, benchmark and analyze clinical and managerial quality indicators identified for the hospital with respect to NABH and ACHSI standards, planning and identifying champions for quality initiatives, identifying process of data collection and analysis. - Undertook certain clinical and non-clinical quality improvement projects as part of the continuous quality improvement measures. - Incident reporting, proactive and reactive risk management activities, root cause analysis, corrective and preventive actions. - Analyze patient satisfaction in the hospital and take necessary measures in coordination with the concerned department heads to improve the clinical care and services. - Monitor major hospital committee activities, decisions and follow up the same. - Conducts periodic rounds in various departments to identify any deviations from the standards, discuss the same with the concerned department coordinator to take necessary measures of rectify. - Orient and induct new joiners of the hospital on quality activities, policies and procedures and assist to develop a culture based on quality systems and practice. - Active participation in the operations management by facilitating process improvement within several departments, and active participation in the planning and development of new departments. - Process improvement projects. Show less