Yulonda Thompson
Program Compliance Manager at Communities In Schools of Jacksonville- Claim this Profile
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English -
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Bio
Credentials
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Speaking Confidently and Effectively
LinkedInFeb, 2021- Nov, 2024
Experience
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Communities In Schools of Jacksonville
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United States
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Individual and Family Services
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1 - 100 Employee
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Program Compliance Manager
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Apr 2022 - Present
Analyze internal operations to ensure compliance with contractual agreements Create, modify, update and implement the organization's policies Develop risk management strategies Liaise with other departmental heads to ensure that all organization operations are in line with agency policies and procedures Analyze internal operations to ensure compliance with contractual agreements Create, modify, update and implement the organization's policies Develop risk management strategies Liaise with other departmental heads to ensure that all organization operations are in line with agency policies and procedures
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Florida Department of Children and Families
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United States
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Government Administration
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700 & Above Employee
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Care Coordination Program Supervisor
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Dec 2020 - Nov 2021
• Program Supervisor is responsible for overseeing the development of the Care Coordination program that supports Economic Self-Sufficiency with the Department of Children and Families organization’s main objectives • Responsible for collecting all pertinent data for monthly reports and provide information to Program Administrator and the Northeast Region Director • Work collaboratively with internal departments and external… Show more • Program Supervisor is responsible for overseeing the development of the Care Coordination program that supports Economic Self-Sufficiency with the Department of Children and Families organization’s main objectives • Responsible for collecting all pertinent data for monthly reports and provide information to Program Administrator and the Northeast Region Director • Work collaboratively with internal departments and external community partners and service providers to identify and address the economic self-sufficiency of those receiving government assistance • Evaluating and assessing the programs' strengths and weaknesses • Meet with stakeholders to discuss program status and goals • Assess current policies and protocols for efficiency and innovative solutions to improve practice Show less • Program Supervisor is responsible for overseeing the development of the Care Coordination program that supports Economic Self-Sufficiency with the Department of Children and Families organization’s main objectives • Responsible for collecting all pertinent data for monthly reports and provide information to Program Administrator and the Northeast Region Director • Work collaboratively with internal departments and external… Show more • Program Supervisor is responsible for overseeing the development of the Care Coordination program that supports Economic Self-Sufficiency with the Department of Children and Families organization’s main objectives • Responsible for collecting all pertinent data for monthly reports and provide information to Program Administrator and the Northeast Region Director • Work collaboratively with internal departments and external community partners and service providers to identify and address the economic self-sufficiency of those receiving government assistance • Evaluating and assessing the programs' strengths and weaknesses • Meet with stakeholders to discuss program status and goals • Assess current policies and protocols for efficiency and innovative solutions to improve practice Show less
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Family Support Services
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United States
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Individual and Family Services
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100 - 200 Employee
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Training Specialist
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Mar 2016 - Dec 2020
• Certified to train the following programs: Pre-Service Training, In-Service Training, and P.R.I.D.E. Training • Field support/coaching, of case manager and supervisors to ensure transfer of learning and Foster Parent recruitment when needed • Develop workshops and curriculum to meet the training needs of the agency • Facilitate State of Florida training to establish certification for Child Protective Investigators, Family Service Counselors, Foster Care License and other personnel… Show more • Certified to train the following programs: Pre-Service Training, In-Service Training, and P.R.I.D.E. Training • Field support/coaching, of case manager and supervisors to ensure transfer of learning and Foster Parent recruitment when needed • Develop workshops and curriculum to meet the training needs of the agency • Facilitate State of Florida training to establish certification for Child Protective Investigators, Family Service Counselors, Foster Care License and other personnel (i.e.supervisors/managers) and prospective Foster/Adoptive Parents
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Integrated Practice Team Coordinator
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Jun 2014 - Mar 2016
• Facilitate, monitor, document, and track the Integrated Practice Team (IPT) process • Utilize a family centered and strength based team approach with community involvement in the protection of children • Serve as a consultant to the Child Protection Team and Case Management Organization Services and coordinate special case staffing’s • Facilitate a group-centered team to brainstorm ideas that can assist a family with positive change while addressing conflict and accurately route… Show more • Facilitate, monitor, document, and track the Integrated Practice Team (IPT) process • Utilize a family centered and strength based team approach with community involvement in the protection of children • Serve as a consultant to the Child Protection Team and Case Management Organization Services and coordinate special case staffing’s • Facilitate a group-centered team to brainstorm ideas that can assist a family with positive change while addressing conflict and accurately route cases to the proper community resource • Ensuring cross system integration and interdisciplinary support • Supervise and manage other full time employees
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The State of Florida Office of the Attorney General
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Jacksonville, Florida Area
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Program Specialist
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Aug 2008 - Jun 2014
• Coordinate and deliver training and outreach presentations to allied professionals. • Monitor programs performance and service delivery as it relates to VOCA funding. • Research innovative developments and national trends; identify gaps in services within assigned geographical area. • Develop and maintain a working relationship with local assistance program agencies. • As needed provide direct services by offering information and referral, crisis intervention, and education… Show more • Coordinate and deliver training and outreach presentations to allied professionals. • Monitor programs performance and service delivery as it relates to VOCA funding. • Research innovative developments and national trends; identify gaps in services within assigned geographical area. • Develop and maintain a working relationship with local assistance program agencies. • As needed provide direct services by offering information and referral, crisis intervention, and education related to the criminal justice system. Show less • Coordinate and deliver training and outreach presentations to allied professionals. • Monitor programs performance and service delivery as it relates to VOCA funding. • Research innovative developments and national trends; identify gaps in services within assigned geographical area. • Develop and maintain a working relationship with local assistance program agencies. • As needed provide direct services by offering information and referral, crisis intervention, and education… Show more • Coordinate and deliver training and outreach presentations to allied professionals. • Monitor programs performance and service delivery as it relates to VOCA funding. • Research innovative developments and national trends; identify gaps in services within assigned geographical area. • Develop and maintain a working relationship with local assistance program agencies. • As needed provide direct services by offering information and referral, crisis intervention, and education related to the criminal justice system. Show less
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Regions Bank
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Jacksonville, Florida Area
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Private Banking Assistant
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Oct 2006 - Aug 2008
• Assisted the Private Banking Officer in meeting the service requirements of the assigned clients. • Expected to handle customer inquiries, exercise initiative in researching, analyzing and resolving complex problems, and procedures for client portfolio. • Demonstrated a high level of customer service while adhering to the financial services policies, procedures, auditing and regulatory requirements. • Exercised judgment regarding proper handling of customer requests in the absence… Show more • Assisted the Private Banking Officer in meeting the service requirements of the assigned clients. • Expected to handle customer inquiries, exercise initiative in researching, analyzing and resolving complex problems, and procedures for client portfolio. • Demonstrated a high level of customer service while adhering to the financial services policies, procedures, auditing and regulatory requirements. • Exercised judgment regarding proper handling of customer requests in the absence of the Private Banking Officer. Show less • Assisted the Private Banking Officer in meeting the service requirements of the assigned clients. • Expected to handle customer inquiries, exercise initiative in researching, analyzing and resolving complex problems, and procedures for client portfolio. • Demonstrated a high level of customer service while adhering to the financial services policies, procedures, auditing and regulatory requirements. • Exercised judgment regarding proper handling of customer requests in the absence… Show more • Assisted the Private Banking Officer in meeting the service requirements of the assigned clients. • Expected to handle customer inquiries, exercise initiative in researching, analyzing and resolving complex problems, and procedures for client portfolio. • Demonstrated a high level of customer service while adhering to the financial services policies, procedures, auditing and regulatory requirements. • Exercised judgment regarding proper handling of customer requests in the absence of the Private Banking Officer. Show less
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VyStar Credit Union
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Jacksonville, Florida Area
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Member Service Specialist II
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Sep 2005 - Oct 2006
• Interviewed members and potential members independently. • Educated the members on the products and services available. • Processed loan applications for Auto VIPs, Credit Cards and lines of credit in the Appro System. • Processed purchases, renewals and redeemed certificates of deposit for members. • Performed account maintenance, which includes but is not limited to: changes to members personal information such as address and telephone numbers, name changes due to marriage… Show more • Interviewed members and potential members independently. • Educated the members on the products and services available. • Processed loan applications for Auto VIPs, Credit Cards and lines of credit in the Appro System. • Processed purchases, renewals and redeemed certificates of deposit for members. • Performed account maintenance, which includes but is not limited to: changes to members personal information such as address and telephone numbers, name changes due to marriage, divorce, etc., adding and removing joint members, check ordering and issuing temporary checks, setting up Magic*Touch and assists with Internet Banking enrollment. Show less • Interviewed members and potential members independently. • Educated the members on the products and services available. • Processed loan applications for Auto VIPs, Credit Cards and lines of credit in the Appro System. • Processed purchases, renewals and redeemed certificates of deposit for members. • Performed account maintenance, which includes but is not limited to: changes to members personal information such as address and telephone numbers, name changes due to marriage… Show more • Interviewed members and potential members independently. • Educated the members on the products and services available. • Processed loan applications for Auto VIPs, Credit Cards and lines of credit in the Appro System. • Processed purchases, renewals and redeemed certificates of deposit for members. • Performed account maintenance, which includes but is not limited to: changes to members personal information such as address and telephone numbers, name changes due to marriage, divorce, etc., adding and removing joint members, check ordering and issuing temporary checks, setting up Magic*Touch and assists with Internet Banking enrollment. Show less
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Women's Center of Jacksonville
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Jacksonville, Florida Area
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Community Education Program Coordinator
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Apr 2003 - Jun 2005
• Designed and implemented department goals to fulfill the mission of the agency. • Developed, facilitated and overseen the workshops, seminars and orientations for the department programs. • Designed information flyers, internal and external forms and various materials to facilitate department programs and services. • Facilitated workshops, seminars and orientations for internal and external purposes. • Performed need assessments, evaluated and analyzed individual programs and… Show more • Designed and implemented department goals to fulfill the mission of the agency. • Developed, facilitated and overseen the workshops, seminars and orientations for the department programs. • Designed information flyers, internal and external forms and various materials to facilitate department programs and services. • Facilitated workshops, seminars and orientations for internal and external purposes. • Performed need assessments, evaluated and analyzed individual programs and overall department effectiveness; implemented appropriate procedures to ensure efficiency and accuracy to fulfill the department and organizations goals and objectives. Show less • Designed and implemented department goals to fulfill the mission of the agency. • Developed, facilitated and overseen the workshops, seminars and orientations for the department programs. • Designed information flyers, internal and external forms and various materials to facilitate department programs and services. • Facilitated workshops, seminars and orientations for internal and external purposes. • Performed need assessments, evaluated and analyzed individual programs and… Show more • Designed and implemented department goals to fulfill the mission of the agency. • Developed, facilitated and overseen the workshops, seminars and orientations for the department programs. • Designed information flyers, internal and external forms and various materials to facilitate department programs and services. • Facilitated workshops, seminars and orientations for internal and external purposes. • Performed need assessments, evaluated and analyzed individual programs and overall department effectiveness; implemented appropriate procedures to ensure efficiency and accuracy to fulfill the department and organizations goals and objectives. Show less
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Education
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2016 - 2018
Liberty University
Master's degree, Multi-/Interdisciplinary Studies, General -
2012 - 2014
Liberty University
Master's Degree, Human Services, Marriage and Family Counseling -
2004 - 2008
University of North Florida
Bachelor's Degree, Sociology
Community
