Experience

InFin-IT Solution

• Kazakhstan
• Software Development
• 1 - 100 Employee

• Head of Service Desk

  • Oct 2020 - Present



Kcell JSC

• Kazakhstan
• Telecommunications
• 700 & Above Employee

• Supervisor, Technology Department, IT Section, Billing and Charging Unit

  • Oct 2019 - Oct 2020

  o Motivate, coaching and developing team members in order to enhance performance.o Manage individual team member’s sickness absences in accordance with policies and procedures and ensure all documentation and electronic systems.o Assist in the team’s recruitment and selection process when required.o Approve and record annual leave requests ensuring adequate staffing levels within the team.o Make proposals for the further development of BSS system.o Perform engineering functions: controls of the charging process, technical support of the billing systems, billing procedures, testing of new billing products, billing system defects, and incidents resolution, data analysis, data reconciliations.o Data extractions and Reportingo Knowledge transfer to employees of other departments within the company (B2B, B2C, CSR);o New company's projects participation o Billing system defect Managemento Defects observation, analysis and reporto Testing of provided solutionso Participation in billing migration processes from CBOSS to AMDOCSo Participation in Amdocs Post-migration and stabilization processeso Business-critical application support 24/7

• Billing Engineer

  • Oct 2015 - Oct 2019

  o Configuration of products based on CBOSS POST paid platformo Creation, configuration and adjustment of new tariffs and products on T-Interconnect platformo Run EOC processes on T-Interconnect platform (PBX, Interconnect)o Writing scripts for optimization and automation worko New Billing product testing on UAT and PROD environmentso Data extractions and Reportingo New company's projects participation o Billing system defect Managemento Defects observation, analysis and reporto Participation in billing migration processes from CBOSS to AMDOCSo Participation in Amdocs Post-migration and stabilization processeso Work Around finding for problematic situations, Analyzing Change Request solutions and preparing the estimations accordingly.o Testing of provided solutionso Business-critical application support 24/7



Beeline Kazakhstan

• Kazakhstan
• Telecommunications
• 700 & Above Employee

• System Administrator

  • May 2015 - Oct 2015

  o Administrating of information systems;o Troubleshooting;o Analyzing and tuning of the performance of information systems;o Granting/locking of accesses to information systems;o Monitoring of systems;o Installing of releases;o Interacting with external partners. o Administrating of information systems;o Troubleshooting;o Analyzing and tuning of the performance of information systems;o Granting/locking of accesses to information systems;o Monitoring of systems;o Installing of releases;o Interacting with external partners.



Kazakhtelecom JSC

• Kazakhstan
• Telecommunications
• 400 - 500 Employee

• System Administrator

  • Dec 2002 - May 2015

  o Analyzing business requirements and configuring tariffs plans;o Analyzing and integrating with other information systems;o Testing new products;o Drawing up instructions for users;o Granting/locking of accesses to information systems;o Analyzing/processing rejects;o Participation in the project to integrate a billing system with SIP BroadWorks;o Participation in the project of implementation and configuring a new billing system. o Analyzing business requirements and configuring tariffs plans;o Analyzing and integrating with other information systems;o Testing new products;o Drawing up instructions for users;o Granting/locking of accesses to information systems;o Analyzing/processing rejects;o Participation in the project to integrate a billing system with SIP BroadWorks;o Participation in the project of implementation and configuring a new billing system.