Experience

MindGames

• Canada
• Retail
• 1 - 100 Employee

• Ecommerce Coordinator

  • 2021 - Present



World Event Center

• Digital Marketing Associate

  • 2020 - Aug 2021

  - Conducted large data from CRM/Google Analytics to identify patterns and draw conclusions for reports- Analyzed 45+ competitors to develop company services and tech functions- Completed competitor research and apply it to SEO keyword search optimization- Used proficiently Photoshop & Illustrator to complete relevant posters for B2B clients- Improved the style and logical arrangement of the official website based on WordPress - Conducted large data from CRM/Google Analytics to identify patterns and draw conclusions for reports- Analyzed 45+ competitors to develop company services and tech functions- Completed competitor research and apply it to SEO keyword search optimization- Used proficiently Photoshop & Illustrator to complete relevant posters for B2B clients- Improved the style and logical arrangement of the official website based on WordPress



St. Louis Bar & Grill

• Canada
• Restaurants
• 1 - 100 Employee

• Team Lead

  • Oct 2019 - Sep 2020

  - Trained new servers and supported manager coordinate teamwork and schedule- Handled guest relations and ameliorated the flow of service to ensure a positive customer experience- Created daily reports including amendments to the labor and production plans to maximize profitability - Trained new servers and supported manager coordinate teamwork and schedule- Handled guest relations and ameliorated the flow of service to ensure a positive customer experience- Created daily reports including amendments to the labor and production plans to maximize profitability



Homewood Suites by Hilton

• Hospitality
• 700 & Above Employee

• Food And Beverage Attendant

  • Mar 2019 - Sep 2019

  - Handled customer complaints and received 100% customer’s satisfaction- Replaced inventory through GFS supplier order- Provided high quality customer service and met hotel standard - Handled customer complaints and received 100% customer’s satisfaction- Replaced inventory through GFS supplier order- Provided high quality customer service and met hotel standard



Xi’an Teng Jiao Shui Dian Engineering Company

• Assistant Manager, Project coordinator

  • Jun 2015 - May 2018

  - Supervised customer service and sales including contract collection, transaction forms, client relations, tasks scheduling and supervision of staff- Coordinated construction project with supplier tender, bid proposal, cost estimates - Supervised customer service and sales including contract collection, transaction forms, client relations, tasks scheduling and supervision of staff- Coordinated construction project with supplier tender, bid proposal, cost estimates



Xian Dou Travel Agency

• Co-Founder

  • 2016 - 2018

  - Planned and participated in industry exhibitions to develop market channels- Drove brand differentiation, customer satisfaction, and profitability- Developed global promotions strategy and campaigns, as well as assessing and managing select global partnerships such as hotels and airlines - Planned and participated in industry exhibitions to develop market channels- Drove brand differentiation, customer satisfaction, and profitability- Developed global promotions strategy and campaigns, as well as assessing and managing select global partnerships such as hotels and airlines