Yuliia Z.

Customer Care Representative at Nurtio Technologies
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Contact Information
us****@****om
(386) 825-5501
Location
Ukraine, UA
Languages
  • Русский Native or bilingual proficiency
  • Украинский Native or bilingual proficiency
  • English - Advanced II Professional working proficiency
  • Español - A1 Elementary proficiency

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Credentials

  • Basic Customer Service Quiz
    LiveChat
    Jun, 2019
    - Nov, 2024
  • Basic Customer Service Quiz
    LiveChat
    Jun, 2019
    - Nov, 2024
  • Student QA Manual Core (testing web and mobile software)
    Telesens Academy
    Nov, 2013
    - Nov, 2024
  • EFSET English Certificate - Advanced (CEFR C1)
    EF Education First
  • EFSET English Quick Check - Score: Advanced / Proficient (CEFR C1/C2)
    EF Education First

Experience

  • Nurtio Technologies
    • Netherlands
    • Information Technology & Services
    • 1 - 100 Employee
    • Customer Care Representative
      • May 2023 - Present

  • Undisclosed
    • Украина
    • Customer Support Manager/Quality Control Manager
      • Nov 2021 - May 2023

  • Wedding Forward
    • Киев, Украина (remote)
    • Customer Service Support Specialist
      • Jan 2021 - Nov 2021

      – Providing customer support via chat, e-mail (helpdesk); – Assisting with clients’ requests and resolve issues; – Gathering feedbacks and ensure customers’ satisfaction – Handling Facebook/Instagram inquires – Working with reviews and public comments on Facebook/Instagram – Providing customer support via chat, e-mail (helpdesk); – Assisting with clients’ requests and resolve issues; – Gathering feedbacks and ensure customers’ satisfaction – Handling Facebook/Instagram inquires – Working with reviews and public comments on Facebook/Instagram

  • Customer Service Agent
    • Remote
    • Nexteum
      • Apr 2020 - Feb 2021

      – Providing Customer Service to clients via e-mail; – Answering incoming customer order status and product requests; – Providing appropriate and correct information; – Placing orders, processing changes/returns, etc. according to established policies and procedures. – Providing Customer Service to clients via e-mail; – Answering incoming customer order status and product requests; – Providing appropriate and correct information; – Placing orders, processing changes/returns, etc. according to established policies and procedures.

  • Under “NDA”
    • HR Administrative/Sourcer/Researcher
      • Mar 2019 - Mar 2020

      – Searching for qualified candidates for different industries, like IT, HR, Manufacturing/Engineering, Sales/Marketing; – Using Boolean, LinkedIn and alternative search techniques; – Screening resumes; – Select qualified candidates with the provided online tools and various databases; – Cooperate with HR Specialists/Recruiters on the selecting the best candidates; – Searching for qualified candidates for different industries, like IT, HR, Manufacturing/Engineering, Sales/Marketing; – Using Boolean, LinkedIn and alternative search techniques; – Screening resumes; – Select qualified candidates with the provided online tools and various databases; – Cooperate with HR Specialists/Recruiters on the selecting the best candidates;

  • Productech
    • United States
    • Wireless Services
    • 1 - 100 Employee
    • Reputation Manager
      • Jan 2018 - Jan 2019

    • Customer Support Agent
      • Aug 2017 - Dec 2017

  • GBG GROUP 2012 LTD
    • Customer Service Specialist
      • Dec 2016 - Aug 2017

      - Sales (providing assistance to clients in order to increase sales) - Providing client support to native speakers and foreigners over the phone - incoming and outgoing calls. - Correspondence with clients . - Delivery control - Problem-solving - Sales (providing assistance to clients in order to increase sales) - Providing client support to native speakers and foreigners over the phone - incoming and outgoing calls. - Correspondence with clients . - Delivery control - Problem-solving

  • Freelance translator
    • Translator, editor and proofreader Russian-English
      • Jan 2014 - Jan 2017

Education

  • Kharkiv State Pedagogical University
    Foreign Languages, Literatures and Linguistics
  • International House Kharkiv
    Upper-Intermediate level, English
    2004 - 2006

Community

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