Experience

JBW Soft

• Ukraine
• IT Services and IT Consulting
• 1 - 100 Employee

• Affiliate Manager

  • Sep 2022 - Present

  Recruiting and consulting new affiliates to maximize the quality and quantity of their referral traffic. Overseeing the day-to-day management of affiliate campaigns to ensure maximum ROI is achieved. Analyzing program and campaign activity to identify opportunities for improvement. Delivering affiliate marketing reports to advertisers and senior management. Ensuring that commissions and invoices are paid in a timely and accurate manner. The day-to-day activities of the affiliate manager consist of communicating with affiliates and providing them with customer support. Show less



Devoop

• Quality Sales Manager

  • Apr 2021 - Jan 2023

  Assessment and improvement of the quality of knowledge of the regular+ Sales Agents by discussing the reports sent on a weekly and monthly basis.Search for improvement areas for the quality of service and sales. Fulfillment of tasks aimed at achieving the strategic goals of the company.Control over following established procedures for processing sign-ups, callbacks, and unpaid orders by Sales Team agents. Provision of a list of penalties and bonuses to the Sales Team Lead. Participation in meetings of the Sales team (at least 1 time per month)Support for intangible motivation of sales team agents. Assessment and improvement of knowledge of new sales agents at every stage of their work in the company till the end of the probation period (including middle probation and final probation test)Interviewing new candidates.Performing the duties of the head of the sales team during the vacation of the head of the sales department.Work with retention index, and reactivation task.Benchmark analysis of competitors.Creating monthly tasks and goals for the sales team.Hosting English classes on a monthly basis.Organizing speaking clubs for the team on a monthly bases as a part of the quality improvement program. Show less

• Sales Agent

  • May 2019 - Apr 2021

  Converting leads (NO cold calls, only interested customers).Communication with customers and resolving customer complaints via chats, emails, phone calls (24/7 support).Communicating with existing clients to ensure satisfaction and working with retention base (reactivating non-active customers).Establishing, developing, and maintaining positive customer relationships.Raising the average order price by up-selling and cross-selling.Serving as an expert in the company’s products or services by providing information to customers regarding pricing, terms, benefits, and other pertinent details.Explaining product features and benefits to potential customers to help them make informed purchasing decisions. Show less