Yuliia Novak

Remote Assistance Sales Team Lead at Clario Tech
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Contact Information
us****@****om
(386) 825-5501
Location
Lutska miska hromada, Volyn, Ukraine, UA
Languages
  • Ukrainian Native or bilingual proficiency
  • Russian Native or bilingual proficiency
  • English Full professional proficiency
  • German Limited working proficiency

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Credentials

  • Basic Life Support (BLS)
    ERC European Resuscitation Council
    Jan, 2019
    - Nov, 2024

Experience

  • Clario
    • United Arab Emirates
    • Computer and Network Security
    • 200 - 300 Employee
    • Remote Assistance Sales Team Lead
      • Nov 2019 - Present

      - Manage a team of Sales Representatives (5-8 people); - Organize the work process on shifts; - Communicate with management to understand department's goals; - Monitor and evaluate progress of the team; - Cooperate with other Team Leads and departments; - Initiate and implement new sales procedures; - Received max. 100 score for management skills from the team members in an anonymous survey (Peakon) 3 times in a row. - Manage a team of Sales Representatives (5-8 people); - Organize the work process on shifts; - Communicate with management to understand department's goals; - Monitor and evaluate progress of the team; - Cooperate with other Team Leads and departments; - Initiate and implement new sales procedures; - Received max. 100 score for management skills from the team members in an anonymous survey (Peakon) 3 times in a row.

  • ZoomSupport for Business
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Remote Assistance Sales Representative
      • Sep 2017 - Oct 2019

      - Manage the full sales process;- Identify and assess customers' needs to achieve satisfaction;- Answer service-related questions;- Continuously improve sales procedures;- Do the best to achieve team's and department's goals.

    • MacKeeper Sales Representative
      • Oct 2016 - Aug 2017

      - Interact with approx. 200 customers daily from all over the world;- Persuade potential clients to purchase the software;- Answer product-related questions;- Handle and resolve complaints promptly and efficiently;- Follow communication procedures, guidelines and policies.

Education

  • Lesya Ukrainka Volyn National University
    Master's degree, German Language and Literature. Translation
    2019 - 2021
  • Lesya Ukrainka Eastern European National University
    Bachelor's degree, English Language and Literature
    2015 - 2019

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