Experience

monobank

• Ukraine
• Banking
• 1 - 100 Employee

• QA Engineer

  • Mar 2023 - Present

  Ukraine - back- and front- end testing - using Postman - using Jmeter for Wiremocks, creating test plans and performance testing as well - Consul - Git - using Graylog and Jira for investigation purposes - SQL - basic Javascript - working with Agile/Scrum model - creating bug reports, checklists, test cases, and other kinds of testing documentation



Freelance

• QA Engineer

  • Jan 2022 - Mar 2023

  Projects: Joyn.de, Petstore, Conduit. - Using different types of testing to explore the product, functional and non-functional testing; - Creating tests in Postman, managing Jira and Testrail; - Creating testing documentation from scratch; - Performed the Scrum-Master duties for a team of 6 engineers.



White Sales

• Ukraine
• Business Consulting and Services
• 1 - 100 Employee

• Technical Consultant / Mentor

  • Aug 2021 - Jul 2022

  Technical Consultant: ▪ Setting up CRM systems, working spaces, and task managers from scratch according to the business requirements. ▪ Creating integrations between CRMs, task managers, emails, telephony, and other tools according to technical requirements, and communication with contractors, if necessary. ▪ Communicating with customers, technical audit of sales departments. Mentor: ▪ Generating and visualizing motivation systems for sales department teams. ▪ Weekly… Show more Technical Consultant: ▪ Setting up CRM systems, working spaces, and task managers from scratch according to the business requirements. ▪ Creating integrations between CRMs, task managers, emails, telephony, and other tools according to technical requirements, and communication with contractors, if necessary. ▪ Communicating with customers, technical audit of sales departments. Mentor: ▪ Generating and visualizing motivation systems for sales department teams. ▪ Weekly monitoring to match the company standards, tracking the patterns in case of frequent recurring technical, logical, and semantic mistakes, offering recommendations for managers under review. ▪ Teaching the managers working in CRM systems and using other tools in the sales cycle. Show less



Yonnic GmbH

• Germany
• IT Services and IT Consulting
• 1 - 100 Employee

• Project manager

  • Mar 2021 - Jun 2021

  ▪ Task management using Jira and Notion tools, building roadmaps, and team workflows. ▪ Creating UI\UX and product competitor analysis, organizing groups for analyzing the product’s usability. ▪ Writing and editing the projects’ internal technical documentation and user-friendly guides for customers, creating the knowledge-base structure for the proxy software.



Jelastic PaaS

• United States
• Information Technology & Services
• 1 - 100 Employee

• Junior DevOps/Support Engineer

  • May 2020 - Feb 2021

  ▪ Monitoring server activity via Zabbix, investigating the alert causes, creating internal documentation to establish standardized alert troubleshooting by type. Actively using SQL queries and Jira for investigation purposes. ▪ .htaccess and config management, maintaining virtualization environments and containers, issue triage and documentation, analyzing the long-lasting issues to provide solutions.



Namecheap, Inc

• United States
• Information Technology & Services
• 700 & Above Employee

• Quality Assurance Tester

  • Oct 2019 - Apr 2020

  ▪ Providing detailed QA reviews for chats and tickets based on departmental and company standards. ▪ Offering recommendations regarding training and promotion opportunities for CS under review. Web and Email Hosting Support Representative ▪ Managing DNS records, CMS debugging (mostly WordPress, but also Magento, OpenCart, Joomla, WHMCS etc), managing MySQL databases, analyzing email headers and bouncebacks. ▪ Managing cron jobs, backing up, restoring and transferring content… Show more ▪ Providing detailed QA reviews for chats and tickets based on departmental and company standards. ▪ Offering recommendations regarding training and promotion opportunities for CS under review. Web and Email Hosting Support Representative ▪ Managing DNS records, CMS debugging (mostly WordPress, but also Magento, OpenCart, Joomla, WHMCS etc), managing MySQL databases, analyzing email headers and bouncebacks. ▪ Managing cron jobs, backing up, restoring and transferring content, checking the server logs for suspicious activity, managing security features etc. ▪ Maintaining basic knowledge of HTML, PHP, CSS and web-development field in general. ▪ Resolving technical issues that are often unique and less than documented with high speed and accuracy. ▪ Chat and email support with hardcore multitasking for customers worldwide on a shift-based 24/7 schedule. ▪ Making clients feel cherished, understanding their concerns and educating them.

• Customer Support Representative

  • Dec 2018 - Apr 2020

  Lviv Region, Ukraine



On The Fly Communications Translation Agency

• Business Team Lead

  • Oct 2016 - Dec 2018

  ▪ Managing a team of 20 interpreters, assessing and optimizing their performance. ▪ Ensuring timely skill development and promotions throughout the team. ▪ Maintaining performance reports and internal knowledgebase. ▪ Ensuring accurate on the fly translations for live chat, Skype and face to face meetings for the agency's clients. ▪ Managing and posting in agency’s social media networks.



Borys Grinchenko Kyiv University

• Ukraine
• Higher Education
• 200 - 300 Employee

• Designer

  • 2015 - 2016

  ▪ Full ownership of the corporate product design process from initial discussion till pre-printing process. ▪ Asset creation and manipulation using Adobe Photoshop, Illustrator, Indesign, also Corel Draw. ▪ University’s official social networks management. ▪ Creation and management of several charity projects.