IT Project Manager

• Mar 2022 - Present

Head of Visa Centre (13 Diplomatic Missions)

• Oct 2019 - Oct 2020

Operating activities: - Management of the subdivision operational processes; - Communication with partners regarding the operational activities of divisions (Diplomatic representative offices of European countries); - Preparation of internal operational reporting, daily analysis of reporting regional subdivisions, as well as providing reports for Embassies; - Dealing with complaints from both clients and partners; - Organization and conduct of audits; - Monitoring of sales subdivision effectiveness and providing action plan accordingly. Employees - Leading the team of 50-100 people; - Tracking staff work/conduct of training; - Development and implementation of motivational programs for staff; - Interviewing, recruiting, and firing of staff according to the business needs of the company; - Consulting and assistance of leading specialists (supervisors) from other divisions; - Encouraging the highest possible standards of customer service from the team.

Deputy of the Head of Visa Centre

• Sep 2017 - Oct 2019

- Coordination and management of the teamwork; - Providing general administrative support; - Business correspondence; - Organizing business meetings, conferences, events, open ceremonies of new projects. - Coordination and management of the teamwork; - Providing general administrative support; - Business correspondence; - Organizing business meetings, conferences, events, open ceremonies of new projects.

Senior Manager

• Jan 2017 - Sep 2017

- Management conflict situations; - Training and supporting new employees; - Full checking of all documents before transfer to the Embassies; - Preparation reports for supervisor; - Monitoring the efficiency of the info-email and the Call Center. - Management conflict situations; - Training and supporting new employees; - Full checking of all documents before transfer to the Embassies; - Preparation reports for supervisor; - Monitoring the efficiency of the info-email and the Call Center.