Experience

Quantum Market Research

• Australia
• Market Research
• 1 - 100 Employee

• Office Administrator

  • Jul 2022 - Present



The Lyall Hotel & Spa

• South Yarra, Victoria, Australia

• Reservations & Front Office Manager

  • May 2022 - Jul 2022



Quay West Suites Melbourne

• Australia
• Hospitality
• 1 - 100 Employee

• Reservations Coordinator

  • Mar 2021 - May 2022



Novotel Melbourne on Collins

• Australia
• Hospitality
• 1 - 100 Employee

• Reservations Sales Agent

  • Feb 2019 - Mar 2021

  • Managing new reservations, cancellations and amendments, processing no shows, following up chargebacks, completing arrivals check to ensure all reservations are up to date. • Upselling room types and other facilities where appropriate. • Proficient use of Opera PMS/ ResaWeb/ Accor Live Limitless systems to process reservation and guest queries over the phone and via email. • Monitoring and responding to incoming emails and calls. • Liaising with colleagues from different departments in the hotel to ensure smooth run of the business and guests’ satisfaction. • Providing help to Group Reservations: sending group quotes, following up with agents, creating contracts, invoices and rooming lists, creating Group Movements and BEO’s to provide information to different hotel departments. • Providing training to new employees. Show less

• Guest Service Agent

  • May 2018 - Feb 2019

  • Greeting and welcoming all guests with a smile and a professional conversation. • Processing arrivals and departures, including processing of the payments, noting requests, and issuing room keys. • Upselling room types and other facilities where appropriate.• Following up and processing chargebacks.• Answering guest questions about hotel amenities, as well as proving guests with insightful information about local businesses and attractions. • Responding to guest queries and taking hotel reservations in person, over the phone, and via email. • Completing end of shift reports and cash register closure. • Providing training to new employees. Show less



Four Points by Sheraton

• Hospitality
• 700 & Above Employee

• Food And Beverage Team Leader

  • Mar 2017 - Apr 2018

  • Providing a visible presence to ensure that all customer requests and queries are responded to promptly and effectively. • Performing opening and closing duties as required. • Correctly receive orders, process payments and respond appropriately to guest concerns. • Operate cash register and process customer cash and credit card payments. Cashier closure at the end of the shift. • Ensure staff is working together as a team to ensure optimum service and that all guest needs are met. • Assist management in disciplining, motivating and coaching employees. • Provide training for employees of lower grades. Show less



Crown Resorts

• Australia
• Hospitality
• 700 & Above Employee

• Food & Beverage Attendant

  • Oct 2014 - Mar 2017

  • Responsible for keeping the allocated section clean and tidy, collecting empty plates & glasses. • Mixing drinks and cocktails for customers. • Providing a professional, friendly and courteous service to all customers. • Taking food and drink orders from customers. • Precisely described menu items and special offerings and appropriately identified wine pairings. • Dealing with guest complaints in a friendly and efficient manner. • Effectively communicate and collaborate with other team members in order to meet and exceed customer expectations. • Providing training for employees of lower grades. Show less



Rangedale Group of Companies

• Australia
• Construction
• 1 - 100 Employee

• Administrative Assistant

  • Oct 2012 - Jan 2015

  • Oversee receptionist area, including greeting visitors and responding to telephone and in-person requests for information. • Responsible for providing efficient, professional administrative and clerical service in order to support the day-to-day running of the office. • Effectively communicate and collaborate with other team members to ensure that office procedures and systems operate efficiently. • Maintain filing system by creating new file folders. Accurately file documents in existing participant folders. Prepare inactive files to be shipped to storage. • Monitoring office supplies and replenish stock as necessary. • Circulating documents via post and email. Show less



St. Petersburg Russian Restaurant

• Ripponlea

• Food & Beverage Attendant

  • Jan 2013 - Oct 2014