Operations Specialist

• Oct 2023 - Present

Hostess

• Aug 2022 - Aug 2023

• Demonstrated a consistently warm and professional demeanour when interacting with guests, both in person and over the phone. • Managed waitlist, helping to prevent overcrowding in server sections while maintaining a high level of customer satisfaction. • Assisted 120 guests proficiently on a regular basis, scaling up to accommodate 280 guests during weekend peak traffic at an upscale restaurant in downtown Toronto. • Comprehended restaurant reservation system in two weeks and prepared seating assignments in advance to optimize seating. • Conducted comprehensive training sessions for new hostesses, empowering them to utilize the system effectively and troubleshoot minor issues independently. • Facilitated effective communication between kitchen staff, management, serving staff, and customers to address concerns and ensure a smooth dining experience. Show less