Experience

AYS Developers UAE

• United Arab Emirates
• Real Estate
• 1 - 100 Employee

• Sales Specialist

  • Jan 2023 - Present



Two ballet Dance Center

• United Arab Emirates

• Senior Administrator

  • Feb 2020 - Nov 2021

  · Preparing, organizing and storing information in paper and digital form. · Dealing with queries on the phone and by email. · Greeting visitors at reception. · Managing diaries, scheduling meetings and booking rooms. · Preparing, organizing and storing information in paper and digital form. · Dealing with queries on the phone and by email. · Greeting visitors at reception. · Managing diaries, scheduling meetings and booking rooms.



Alshaya Group

• Kuwait
• Retail
• 700 & Above Employee

• Department Manager

  • 2018 - Feb 2020

  Work with lead a department team to maximize sales and reduce loss through actively working on the shop floor, demonstrating and driving excellent customer service. Ensure that associates are highly motivated and developed. Act as Manager in Charge in the absence of the Store / Assistant Manager.

• VM Manager

  • Jun 2016 - Mar 2018

  Working with the store teams to deliver effective and commercial visual standards, including store layouts and window displays, thereby contributing to the achievement of the brand sales targets. - Working closely with the management and marketing team to increase sales. -Recommending brand, price point and buying depth strategies.  -Working closely with the regional VM manager & sales teams to achieve commercial goals.  -Arranging, remerchandising & replenishing new stock as it arrives. .  -Coordinating store display in line with brand guidelines and strategy.  -Delivering weekly floor moves and window installations.  -Reporting on mark down strategies, current performance and market trends. -Sharing with the brand senior management the competitors activities on a weekly basis  -VM training for the store teams Show less



Clara Trading/ Karen Millen

• Dubai

• Fashion Stylist/VM

  • Nov 2011 - Nov 2015

  - Maintain the store VM by following the brand standards & guidelines - Ensure the stock level is well maintained and all newness are displayed to attract customers - Window dressing on a weekly basis or when it’s needed based on the performance - Analyzing the stock and identifying the Best & worst seller - Replenish the best sellers and rotate the worst sellers - Preparing the photo shoot on a weekly basis and send it to the brand team in UK - Suggest an outfits and control the stock movement for the items borrowed for media reviews and photo shoots - Sharing the product knowledge with the sales team in the daily brief - Keeping an extra eye on the Security tags on the items in order to reduce/prevent external theft - Suggest the best items that suit the customers to increase their satisfaction. - Maintain customer data base file and calling my regular customers for a new updates - Answering customers queries and carefully listen to their needs - Maintain a comprehensive knowledge of Karen Millen products and services, fashion trends and fabric care and to demonstrate this knowledge through personal styling of clients and explaining the benefits of garments - Demonstrate the brand values through providing an exceptional customers experience - Perform cross selling & up selling in order to increase my ATU & ATV Additional responsibilities - Assisting the store manager in the weekly commercial feedback report - Product analysis report - Handling the store maintenance issues & preparing the maintenance checklist - Identifying best & worst seller and share it with the team (Dubai line performance) - Assist the store manager in preparing & implementing the action plan for the week/month - Stationary inventory on a weekly basis and sending order to the H.O Achievements in Karen Millen  Best store VM 2013 and 2014  Average of 98.7% mystery shop result for 2014  Top 1 sales associate for 2014 achieving 1.4M Show less



Hronis.L.L.C

• Dubai

• Naomi Furs

  • Mar 2008 - Oct 2011

  Responsibilities - Exceeding customer’s expectations by providing the best customer service - Collecting customers data base and follow up with them by phone calls and emails to insure I keep the customer loyal to our store - Prepare competitor report on a weekly basis - Handling customers complains Achievements in Hronis furs  Very strong interpersonal skills  Very strong communication skills  Learnt the importance of working as a team  I did the highest transaction ever for the company 75,000 USD Show less