Experience

Yokke

• Indonesia
• IT Services and IT Consulting
• 400 - 500 Employee

• Command Center (Project Based with Mandiri Bank)

  • Nov 2023 - Present

  responsible for continuously monitoring and surveilling various data sources, systems, and processes.

• Quality Merchant Service

  • Jul 2023 - Present

  engaged in banking, fintech, payment gateway, Contact with merchant retail & strategic, and solve the problem & Manage day to day Quality control (QC) sample.



CIMB Niaga

• Indonesia
• Banking
• 700 & Above Employee

• Senior Customer Service Officer

  • Feb 2020 - May 2023

  Handling any queries and complaints for CimbNiaga Cardholder customers. Identifying customer problem and reduce complaint by given best service and follow System of Knowledge.

• Buddy System Asscend (Project Based)

  • Feb 2023 - Mar 2023

  Mentoring application users and explaining the use of application parts and reporting defects for application improvements

• SIT/UIT Aplication Tester CRM (Project Based)

  • Apr 2021 - Apr 2022

  Perform testing and analyze manually on a software to detect differences between the desired conditions and evaluate the features of the software.



AIA Indonesia

• Indonesia
• Insurance
• 700 & Above Employee

• Bancassurance Specialist

  • Jan 2020 - Feb 2020